IT and Network Administrator

Job Title: IT & Network Administrator

Location: Mumbai
Department: IT / Operations
Reports To: Operations Manager / Director
Employment Type: Full-time

About Us:

At RAS, a leading skincare brand built on innovation and integrity, technology plays a critical role in keeping our teams connected, productive, and secure. We are seeking a skilled IT & Network Administrator to support our growing team and manage the backbone of our digital operations—ensuring smooth day-to-day office function and long-term infrastructure reliability.

Key Responsibilities:

Daily Office IT Support:

• Act as the first point of contact for all IT-related queries and support issues
• Set up and maintain workstations, monitors, printers, and peripherals for employees
• Manage email accounts, shared drives, and permissions (Microsoft 365 / Google Workspace)
• Troubleshoot office equipment (printers, scanners, video conferencing tools)
• Support staff with basic technical training and how-to guidance
• Coordinate with vendors for hardware repair, IT consumables, and software renewals

Network Administration:

• Monitor and maintain network performance (Wi-Fi, LAN/WAN, internet uptime)
• Install, configure, and manage network hardware (switches, routers, firewalls)
• Ensure VPN and remote access tools are functioning smoothly for hybrid teams
• Maintain network security, firewall policies, and backup systems
• Address internet connectivity issues and liaise with ISPs when required

System & IT Infrastructure:

• Maintain user access control, security settings, and data backup schedules
• Ensure devices are updated with antivirus and security patches
• Manage on-site or cloud servers, shared storage, and file access policies
• Keep IT documentation up to date (inventory, login credentials, manuals, etc.)
• Support the setup and smooth running of office software and collaboration tools (Teams, Zoom, Slack, etc.)

Staff Coordination & Communication:

• Collaborate with teams to understand tech needs and resolve internal issues quickly
• Assist with on-boarding new employees (email setup, device allocation, orientation)
• Train staff on new tools, cyber security best practices, and basic troubleshooting
• Act as liaison between departments and external IT vendors or service providers
• Maintain clear communication with non-technical users in a supportive, friendly manner

Administrative Tasks:

· Maintain and manage office documentation and records.

· Coordinate with HR for on-boarding, attendance, and employee support activities.

· Oversee facility-related tasks including housekeeping, supplies, and vendor management.

· Handle minor office repairs and liaise with contractors or service providers when needed.

· Support smooth functioning of daily office operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 1–3 years of IT support and network management experience
• Familiarity with Windows/Mac OS, Microsoft 365 Admin, and cloud systems
• Working knowledge of networking, firewalls, and endpoint security tools

Key Soft Skills:

• Excellent communication and interpersonal skills
• Organized, reliable, and able to prioritize tasks independently
• Team-oriented with a strong sense of responsibility and ownership
• Ability to translate tech into simple terms for non-technical staff

Why Join Us?

• Be part of a purpose-driven, fast-growing skincare company
• Work in a modern office with a collaborative, wellness-focused culture
• Enjoy employee discounts, and career development support

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person