IT Admin

About Us:

Tsaaro’s primary focus is on Data Privacy and Security. Our team of specialist data privacy consultants, information security consultants, and penetration testers is dedicated to helping our clients run secure businesses with high efficiency. We tailor our services to meet individual organizational requirements, aligned with their budget and resource challenges. We take a pragmatic, risk-based approach to providing real-world, workable advice, guidance, and support that helps our clients tackle a wide range of security and privacy-related challenges.

The IT Administrator will oversee the company's IT systems, ensuring the smooth operation of all IT-related activities and providing technical support across all departments. This role involves managing servers, networks, hardware, software, and security systems, troubleshooting issues, and implementing new solutions to enhance the company’s IT capabilities.

Key Responsibilities:

• Administer and support Microsoft 365 services, including user provisioning, license management, mailbox configuration, and group management.
  
• Implement and maintain automated workflows for IT support requests using tools like Microsoft Power Automate or similar.
  
• Manage, monitor, and maintain servers, networks, and computer systems to ensure optimal performance and availability.
  
• Configure, monitor, and troubleshoot LAN/WAN networks, firewalls, routers, and switches.
  
• Provide technical support to end-users, including hardware and software troubleshooting. Promptly address and resolve IT-related queries and issues.
  
• Implement and manage security protocols, including antivirus software, firewalls, and data backup/recovery processes.
  
• Monitor for security breaches and ensure compliance with security policies.
  
• Oversee the setup, maintenance, and repair of hardware, including desktops, laptops, printers, and other IT equipment.
  
• Maintain accurate records of IT systems, configurations, and user support incidents. Create and update technical documentation.
  
• Coordinate with external vendors for the procurement and maintenance of IT equipment and services. Ensure timely delivery and service quality.
  
• Provide training to staff on IT systems and best practices. Promote the effective use of technology within the organization.
  
• Lead or assist in IT projects, such as system upgrades, network expansions, or software implementations.

• IT support automation (e.g., Power Automate)
  
• Office 365 & Azure AD administration
  
• Experience with MDM, DLP, and endpoint security tools
  
• Any language Python, JavaScript, or HTML (Good to have)

• Strong problem-solving and troubleshooting skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to work independently and manage multiple tasks simultaneously.
  
• Attention to detail and commitment to delivering high-quality work

Requirements

• Proficiency in Windows/Linux server environments.
  
• Experience with network infrastructure (LAN, WAN, VPN, firewalls, etc.).
  
• Strong knowledge of IT security practices and tools.
  
• Experience with cloud platforms (AWS, Azure) is a plus.
  
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  
• Familiarity with ITIL practices and frameworks.

Benefits

• Opportunity to work with a dynamic and innovative team.
  
• Career growth and development opportunities.
  
• Competitive salary and benefits package.
  
• A supportive work environment that values creativity and initiative.