iScala Techno Functional Analyst

As an iScala Techno Functional Analyst, your role will involve providing technical and functional solutions for iScala ERP system users, developing complex business solutions, and assisting end users with hyper care assistance. You will be responsible for managing functional deployment, troubleshooting, and providing ongoing support for iScala ERP systems and related Edge Apps ecosystem. Additionally, you will be involved in automating processes, developing reports, resolving technical issues, and ensuring customer satisfaction through effective communication and problem resolution. Key Responsibilities: - Provide technical & functional solutions for iScala ERP system users, developing complex business solutions while offering hyper care assistance to end users. - Manage functional deployment responsible for Build, SIT, UAT & End-users Training, serving critical, time-sensitive, and complex iScala ERP implementations. - Take responsibility for troubleshooting and ongoing support of iScala ERP systems and related Edge Apps ecosystem. - Develop advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support. - Manage localization, electronic invoicing, and advanced functions, ensuring compliance with statutory and regulatory requirements. - Automate Processes and secure workflow integrations using Epicor Service Connect and other technologies. - Develop Reports using MS SQL Server SSRS and other Epicor technologies. - Resolution and investigation of technical issues on the iScala ecosystem. Root cause analysis and resolution of any iScala related interfaces. - Ensure customer satisfaction through effective communication, problem resolution, and compliance with SLA standards. - Conduct training sessions for end users to enhance their understanding of iScala features and functionalities. - Proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements. - Participate in system upgrades and testing to ensure functionality and performance. Qualifications: - Bachelors degree in Computer Science, Information Technology, or a related field. - 6-8 years of hands-on experience in iScala technical support or a similar role. - Strong knowledge of iScala ERP system and related technologies. - iScala technical development expertise. - Proficiency in MS SQL Server 2019, SSRS Report Development, SSIS Development, SQL Programming. - Experience with Epicor Service Connect integrations development. - Excellent communication and interpersonal skills. - Strong Experience with database management and complex SQL scripting. - Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about providing exceptional technical support and possess the required experience, we offer a competitive salary and benefits package, along with opportunities for professional growth and development. Apply now to be a part of our team!,