IS Regional Operations Manager - APAC

Summary:

This position focuses on overseeing Information Systems (IS) Operations service delivery across the

APAC region

, ensuring operational performance and customer satisfaction while acting as the primary regional contact for incident management and communication.

Main Responsibilities:

As the IS Regional Operations Manager, you will play a vital role in maintaining high operational standards.

• Manage IS Operations service delivery within the APAC region.
• Coordinate with Global IS Product Operation Manager and Central Services Teams to maintain operational stability.
• Act as primary contact for major incident management and SLA/KPI tracking.
• Drive operational excellence and continuous improvement within the region.
• Oversee service delivery communication with business partners.
• Identify risks and provide corrective maintenance for major incidents.
• Ensure effective handovers of projects following the Build-to-Run framework.
• Manage relationships with external vendors and service partners.
• Validate operational readiness for change implementations.
• Monitor APAC IS resources for operational efficiency.
  

Key Requirements:

• Bachelor's or master's degree in Information Systems, Computer Science, or equivalent.
• ITIL V3 or V4 certifications.
• 68 years of IT Operations experience, with at least 3 years in service delivery management.
• Experience managing SLAs and KPIs in an IS service context.
• Strong understanding of ITSM processes.
• Experience with monitoring and ticketing tools.
  

Nice to Have:

• Project Management certifications (e.g., PMP, PRINCE2).
• Familiarity with ERP (SAP) and integration platforms.
• Proficient communication skills in English.
  

Other Details:

This role is focused on the

APAC region

and involves coordination with Global IS Product Operations. The position reports to the IS Product Operation Manager.