IRO ( Aadhaar Number mandatory)

Title : Information Retrieval officer

Location : Hyderabad [ begumpet ]

Full time

Customer Support Executive

Key Responsibilities

• Answer incoming calls and provide accurate information using a user-friendly software system.
• Ensure complete and appropriate responses to customer queries.
• Maintain call duration within the standardized 

  Average Time Taken (ATT)

  .
• Follow company-defined 

  quality standards and call handling norms

  .
• Work collaboratively in a team environment and also perform effectively when working independently.
• Adapt quickly to changes in processes, tools, or customer expectations.

Required Skills

• Excellent communication skills

   both written and verbal.

• Fluency in English, Telugu, and Hindi

   is mandatory.
• Strong command over 

  grammar and spelling

  .
• Ability to clearly and professionally communicate with customers.

• Basic computer proficiency

   and ability to operate desktop systems efficiently.