Job Description

About the Role: Handling escalated tickets for IP related failures. Contacting vendors and following up until failure resolution. Timely and High-Quality handling of all support Requests. Use all forms of training provided by Equant to keep up-to-date with existing and new IP services. Improvement of the OBS knowledge base. Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports. Shift work/on-call may be required. About You: An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skills Scope of technical expertise must include some the following: Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN) Router types: Cisco all chassis, Juniper MX PEs, Protocols: MPLS, IP, IPSec, Multicast etc. Routing Protocols: OSPF, EIGRP, BGP4 WAN protocols: Frame Relay (FR), ATM Remote Access: PPP Dial (ISDN/PSTN) Internet, IP security Hands-on over SDWAN and wireless Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach. Good interpersonal skills. Good time management, organizational and communication skills Ability to work under pressure. Ability to deal with multiple tasks. Ability to coach and mentor peers and subordinates Ability to act as the customer representative with suppliers and vendors. Proactive, self motivated and determined attitude. Leadership and Matrix Management, Excellent training & coaching skills Good analytical skills Excellent problem solving skills are necessary. Flexibility in terms of working hours. Proficient in English.