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IoT and Big Data Support Engineer - Intern

IoT and Big Data Support Engineer - Intern

Premium Aerotec

0 - 1 years

|

0 Lacs

Posted:1 week ago| Platform:

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Skills Required

unix maven change management manager quality assurance linux shell scripting debugging troubleshooting internship python

Work Mode

Work from Office

Job Type

Internship

Job Description

Perform root cause analysis for critical incidents & trend analysis for proactive measures

Report in Airbus defined template and fill all details
Autonomy with excellent communication skills to work in a multi-functional and distributed team
Provide accessibility and analysis RCA, L2, L3 support
Ability to work on the Service Now tool.
Excellent Communication skills- good interpersonal and influencing skills.
Taking ownership of customer issues reported and seeing problems through to resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Track issues through to resolution, within agreed timeline.
Talk clients through a series of actions, until resolution.
Provide accurate and prompt feedback to customers
Prioritise and manage several open issues at one time.
Documents technical knowledge in the form of Knowledge base articles.
Standardize the quality assurance procedures for software engineering, oversee testing and develop fixes.

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