International Voice Process

Position: Customer Success Associate
Work Mode: Work From Office (WFO)
Location: Gurgaon
Open Positions: 20 Agents

Job Summary:

We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences.

Key Responsibilities:

• Handle customer queries and provide accurate information.
• Ensure customer satisfaction through effective resolution.
• Maintain a high level of professionalism during customer interactions.
• Collaborate with internal teams to resolve complex issues.
• Maintain detailed and accurate records of customer interactions.

Requirements:

• Experience: Minimum 6 months of international BPO experience (mandatory).
• Qualification: Graduate (must).
• Skills: Excellent communication skills in English.
• Strong problem-solving abilities and customer service orientation.
• Ability to work in a fast-paced environment and handle pressure.

Interview Process:

• HR Round
• Operations Round
• Client Round

Compensation:

• Salary: ₹26,000 to ₹29,000 CTC per month
• Shift: Rotational shifts (both way cabs provided)
• Working Days: 5 days working, rotational week offs

Perks & Benefits:

• Both-way cab facility
• Professional growth opportunities
• Positive and supportive work environment

Interested candidates can apply immediately.

Job Types: Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Language:

• English (Required)

Work Location: In person