International voice process

1 - 5 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Support Executive / Voice Agent

  • Handle

    inbound and/or outbound international calls

    (usually from the US, UK, Australia, etc.).
  • Provide

    accurate information

    and resolve

    customer queries

    regarding products, services, or policies.
  • Maintain a

    professional and courteous

    tone at all times.
  • Use

    CRM software

    to log interactions and update customer details.
  • Adhere to

    call scripts

    , guidelines, and compliance policies.
  • Meet performance targets like

    AHT (Average Handling Time)

    ,

    FCR (First Call Resolution)

    , and

    CSAT (Customer Satisfaction Score)

    .
  • Handle escalations or transfer calls when needed.

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