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International Voice Process Executive

International Voice Process Executive

Velocis

1 - 3 years

2 - 4 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

Us Voice Process International BPO International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle inbound and outbound customer calls, emails, and chats in a professional manner. Provide accurate, valid, and complete information by using the right tools and resources. Resolve customer complaints and follow up to ensure resolution and satisfaction. Maintain records of customer interactions, transactions, and feedback. Identify customer needs and provide appropriate solutions or alternatives. Work with internal teams to escalate and resolve complex issues. Meet or exceed performance metrics such as response time, customer satisfaction score (CSAT), and first-call resolution. Stay updated with product knowledge, company policies, and industry best practices. Required Skills & Qualifications: Proven 1year experience in customer service or a similar role. Strong verbal communication skills. Good listening, negotiation, and problem-solving skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM systems and Microsoft Office tools. Interested candidate whatsaap me on 9667943107

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International Voice Process Executive