International Voice Process Executive

0 - 1 years

2 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

  • Handle inbound and outbound voice calls to support customer queries effectively.
  • Communicate clearly in English 
  • Maintain accurate records of customer interactions and transactions.
  • Provide timely resolutions and ensure high customer satisfaction.
  • Escalate complex queries to the appropriate department if necessary.
  • Adhere to quality standards, KPIs, and compliance requirements.
  • Demonstrate flexibility in work schedule based on business needs.

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