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Futurerole Inc
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International Voice Process Agent

International Voice Process Agent

Futurerole Inc

0 - 31 years

0 Lacs

Electronics City, Bengaluru/Bangalore

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

service support healthcare resolve metrics data regulations communication software flexibility transportation

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking dynamic and experienced International Voice Process Associates. You will be responsible for providing exceptional customer service and support to our international clients, ensuring accurate and efficient handling of healthcare-related inquiries. Responsibilities: * Handle inbound and outbound calls from international clients regarding inquiries. * Provide accurate and timely information and assistance, adhering to established protocols. * Maintain detailed and accurate records of all interactions. * Resolve customer issues and escalate complex cases as needed. * Meet and exceed performance metrics related to call handling, customer satisfaction, and accuracy. * Adhere to all HIPAA and data privacy regulations. * Work in a rotational shift environment. Requirements: * Any Graduate Fresher can apply * Minimum 1 year of experience in Voice Process. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical abilities. * Ability to work in a fast-paced and dynamic environment. * Proficiency in using computer systems and relevant software. * Flexibility to work in rotational shifts. * Ability to work 5 days a week with 2 days rotational off. Salary & Benefits: * Take-home salary up to ₹28,000 per month + Incentives * 2-way free transportation provided within a 20 km radius. * Opportunity to work in a growing and stable organization. Shift: US Shift Work Days: 5 Days working with 2 rotational off

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Futurerole Inc

www.futurerole.com

Technology / Human Resources

Innovation City

50-100 Employees

16 Jobs

Key People

John Doe

CEO
Jane Smith

CTO

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International Voice Process Agent

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