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International Voice Process Agent

DWC Technologies Private Limited

0 - 31 years

1 - 2 Lacs

Rajarhat, Kolkata/Calcutta Region

Posted:1 day ago| Platform: Apna logo

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Skills Required

support service solver resolve chat troubleshooting transactions crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are looking for a Customer Support Representative to join our team and provide exceptional service to our customers. The ideal candidate is a problem-solver who enjoys working with people and is passionate about delivering a positive customer experience. You will handle customer inquiries, provide product and service information, and resolve issues efficiently and professionally. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media. Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions. Guide customers through basic troubleshooting and usage of products or services. Document customer interactions, transactions, feedback, and complaints in the company’s CRM system. Follow up with customers to ensure issues are resolved and satisfaction is achieved. Collaborate with other departments to escalate and resolve complex issues.

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DWC Technologies Private Limited

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International Voice Process Agent