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IntouchCX
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International Voice Process- 6 Months- 4 years

International Voice Process- 6 Months- 4 years

IntouchCX

4 years

1 - 4 Lacs

Hyderābād

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

communication flexibility resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

We are hiring experienced professionals for our International Voice Process team. The ideal candidate should possess excellent communication skills, a customer-centric attitude, and the flexibility to work night shifts. Join a dynamic work culture with opportunities to grow in global customer support.

Key Responsibilities:

Handle inbound and outbound calls for international customers.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer issues efficiently while maintaining a high level of professionalism.
Follow communication scripts and guidelines when handling different topics.
Document interactions and escalate complex cases to relevant departments as needed.

Candidate Profile:

Experience: 6 months to 4 years in international BPO/customer support.
Education: Any graduate or undergraduate (with relevant experience).

Skills:
Excellent verbal communication in English
Good listening and problem-solving skills
Customer-first approach
Shift Timings: Night Shifts (US/UK timezone)

Benefits:

Competitive salary and incentives
Performance-based bonuses
Transport facility
Growth opportunities and internal promotions

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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