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International Voice Hiring (US & AUS)

International Voice Hiring (US & AUS)

Wize Careers Consultants

1 - 2 years

3 Lacs

Thane Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Customer Service Australian Process Us Voice Process International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle customer interactions daily with 0 availability time Ensure SLAs are met consistently at individual and team level. Meet and exceed all performance thresholds. Focus on Key KPI's like RSAT, AHT and customer experience. Constantly remain abreast of new changes Implement feedback and corrective actions to avoid repeat instances Skills Required Excellent Communication Skills (Prior experience in contact center is not mandatory) Strong Team Player Strong Domain Knowledge Preferred Strong feedback implementation skills Possess Positive attitude and know to promote brand value. Ability to work in any shifts, the majority being night and midnight shifts Specifications Open to all available shifts, staggered shifts, working on weekends, working 6 days if need arises. 9 hours of productive on call taking time per shift a day Self-motivated with leadership qualities Qualification & Experience Graduate and above with a minimum of 1 year and maximum 12 years of relevant experience in the contact center industry. If experience is more than 12 years, then exception will be taken on case-to-case basis considering multiple parameters to actual experience, gap, education, last designation and role managed. HSC with a minimum of 18 months and a maximum of 10 years relevant experience in the contact center industry

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International Voice Hiring (US & AUS)