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International Voice Hiring @ Sutherland! - Customer Support

International Voice Hiring @ Sutherland! - Customer Support

Sutherland

0 - 2 years

2 - 3 Lacs

chennai

Posted:-1 days ago| Platform:

Apply

Skills Required

international voice process voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will get to:

Be the primary point of contact for our Business-to-Business customers through Voice.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

Excellent verbal communication skills in English.
Strong customer service mindset with active verbal communication skills.
Ability to empathize with customers, manage time effectively, and work independently.
Basic user-level knowledge of Windows operating systems.
High school diploma or equivalent and above.
0-2 years of experience (freshers welcome!)
Able to join immediately

Work setup:

Location: Work from Office | [ Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63 ]
Shift: Night shifts
Rotational week-offs

We will give you:

A fast-paced, global work environment where your voice matters.
Skills for life: problem-solving, professionalism, adaptability, and communication.
A team that feels like family and celebrates every winbig or small.
A platform to grow quickly within a global MNC with learning and development opportunities.
Recognition and rewards as you shape your career journey.

Maria - 9840819465.

Interview timing - 10 am - 2 pm.

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