Role Summary
The International T&C Platform Operations Lead is part of the international team, which is driving commercial excellence in Tenders & Contracts across Pfizer International Commercial division. The colleague is responsible leading Digital relationships and partnership to ensure that the T&C Ecosystem and all solutions are operating smoothly on a day-to-day basis. The person provides strategic input and technical expertise to ensure that the platform meets or over-accomplishes on user needs. The colleague will lead the platform optimization by leveraging the Agile methodology & AI solutions. The senior manager will oversee continuous improvement and all platform related projects to ensure a coherent platform, which is scalable, sustainable, and stable. The colleague, as an SME, is accountable for partnering with country Tender & Contracting Leads and their cross-functional teams to oversee and lead trainings and onboardings to the various platforms and solutions.
Role Responsibilities
Overall accountability for the Tenders & Contracts platform used by 100+ countries across International Developed Markets (IDM) and Emerging Markets (EM)
- Lead day-to-day platform operations
- Manage relationship with the Digital teams and local Tenders & Contracts (T&C) team across markets
- Business point of contact for T&C platform solutions
- Prioritize and support issue resolution based on business value, criticality, and other factors
- Lead maintenance backlog and drive execution through Digital and vendor teams
- Partner with International Tenders & Contracts Commercial team, Digital teams & market T&C teams to implement new solutions, platform upgrades & AI transformation
- Own KPI reporting on platform usage, health, and key benefits/ challenges
- Manage T&C platform support/maintenance team, Pfizerworks (Analytics) support/maintenance team on behalf of International Tenders & Contracts commercial team
Facilitate strategy development and implementation to advance the Tenders & Contracts platform
- Product Manager for International Tenders and Contracts solutions
- Lead the practical implementation of the product roadmap and product/program backlog from a commercial point of view in close collaboration with the Intl. T&C Platform Strategy Lead
- Partner with Digital and T&C colleagues to optimize resource allocation overseeing design decisions from multiple projects
- Identify technology solutions to further advance the platform while managing maintenance and enhancement releases
Drive country platform engagement to achieve international
standard processes, remove duplication and to maximize country efficiencies and business impact
- Partner with country teams to onboard and train country and cross-functional users
- Monitor user challenges (tickets and other) to identify common issues and generate insights for future improvements
- Monitor countries platform usage and identify adoption roadblocks
- Identify opportunities for greater platform usage by user and more countries
- Lead analytics to track and improve data quality
- Support overall Tender & Contracting portfolio decisions
Basic Qualifications
- BA/BS degree, preferably in Science, Health Sciences, Business or Engineering (Master an advantage)
- Minimum 8 years of experience working in or with the pharmaceutical industry in commercial roles
- Experience working in regional/global role in Tenders & Contracts workstream
- Strong knowledge of centralized tool/solution used to manage tenders & contracts internationally or at regional level
- Technologically proficient including experience utilizing technology and AI to drive business performance & process optimization
- Strong knowledge and experience with the Salesforce platform
- Experienced in the area of developing and implementing advanced analytics
- Ability to analyze, understand and cross-reference large, diverse data sets from various business areas (e.g., commercial, finance, manufacturing) and external sources
- Experience working on analytics and data transformation tools like Tableau & Dataiku
- Well-organized with the ability to be flexible, prioritize multiple demands and effectively lead projects in a matrix organization
- Results oriented with high commitment to quality and performance and ability to translate a given strategy into detailed implementation
- Capable to influence without authority to achieve project and team goals
- Experience working in multi-national, multi-cultural environments; strong sense of relationship building
- Advanced knowledge of Microsoft office tools (Excel, PowerPoint)
- Fluent in written and spoken English; other language is a plus
Preferred Qualifications
- Scaled Agile (SAFe) certification a plus
- Programming knowledge an advantage
- Cross-functional experience with finance, supply chain, digital and other areas a strong plus
- Previous experience in global/regional roles, including proven results in effective market partnering, a plus
ORGANIZATIONAL RELATIONSHIPS:
- Digital platform support teams and support vendors
- Digital platform solution center teams and vendors
- Country Tender & Contract Leads internationally
- Cross-functional country teams internationally
- Regional Tenders & Contracts Leads
- International Tenders & Contracts team
- Cross functional colleagues: Marketing, Digital, Global Supply Chain, Finance, other business units
Other Information
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Mkt & Sales/Commercial Bus
