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International Non voice Process ( Email Support role)

1 - 5 years

Bangalore

Posted:8 months ago

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Job Description

As a Non-Voice Process Executive at IntouchCX, your role will involve daily interactions with customers to handle issues via chat & email, ensuring satisfaction by going the extra mile and providing white glove service. You will be responsible for quickly building rapport with customers, managing their expectations, and tailoring responses to meet their specific needs. Key Responsibilities: - Interact with customers daily to handle issues via chat & email - Engage customers in solving issues and ensuring satisfaction - Build rapport with customers while diagnosing and resolving issues - Provide white glove service and an excellent customer experience - Manage customer expectations regarding response times Qualifications Required: - Above average verbal and written communication skills - Ability to work a variety of shifts including days, afternoons, evenings, weekends, and holidays - Must successfully pass a background check - Plus 2 is a must; Graduation degree is a plus - Minimum six months of customer service experience or equivalent - Experience in the gaming/tech support industry is a plus If you join IntouchCX, you will enjoy perks and benefits such as 2-way free cab facility, provided food, attractive incentives, and attendance bonus. Don't miss this opportunity to be a part of our team! As a Non-Voice Process Executive at IntouchCX, your role will involve daily interactions with customers to handle issues via chat & email, ensuring satisfaction by going the extra mile and providing white glove service. You will be responsible for quickly building rapport with customers, managing their expectations, and tailoring responses to meet their specific needs. Key Responsibilities: - Interact with customers daily to handle issues via chat & email - Engage customers in solving issues and ensuring satisfaction - Build rapport with customers while diagnosing and resolving issues - Provide white glove service and an excellent customer experience - Manage customer expectations regarding response times Qualifications Required: - Above average verbal and written communication skills - Ability to work a variety of shifts including days, afternoons, evenings, weekends, and holidays - Must successfully pass a background check - Plus 2 is a must; Graduation degree is a plus - Minimum six months of customer service experience or equivalent - Experience in the gaming/tech support industry is a plus If you join IntouchCX, you will enjoy perks and benefits such as 2-way free cab facility, provided food, attractive incentives, and attendance bonus. Don't miss this opportunity to be a part of our team!

Skills Required

tech support verbal written communication skills customer service experience customer success service operations

Work Mode

On-site

Job Type

Full Time

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