international non voice process

Job Description – International Non-Voice Process (US Process)

Position: International Non-Voice Executive

Location: Electronic City, Bangalore

Employment Type: Full-time (On-site)

Salary Range:

Freshers: ₹15,000 – ₹18,000 per month

Experienced: Up to ₹28,000 per month

Benefits:

Free Cab Facility (Pickup & Drop)

Free Food at the workplace

Working Days: 5 days a week with 2 rotational weekly offs

Shift: US Night Shift (Work from Office)

Job Location: Electronic City, Bangalore

Role Overview

The International Non-Voice Executive will be responsible for handling customer queries and service requests through non-voice channels such as email and chat. The role requires excellent written communication skills, accuracy, and the ability to work effectively in a fast-paced, night-shift environment.

Key Responsibilities

Handle customer inquiries through email/chat in a professional and timely manner.

Identify and resolve customer issues while maintaining service quality standards.

Ensure all interactions are accurately documented in the system.

Coordinate with internal departments for issue resolution when required.

Meet or exceed individual and team performance metrics.

Adhere to company policies, process guidelines, and confidentiality standards.

Qualifications and Skills

Educational Qualification: Minimum 12th Pass or Graduate in any discipline.

Experience: Open to both Freshers and Experienced candidates.

Skills Required:

Strong written and verbal communication in English (mandatory).

Good typing speed and attention to detail.

Basic computer knowledge and ability to multitask.

Willingness to work in US night shifts.

Regards

HR

Devi

9364678641

Job Type: Full-time

Pay: ₹15,000.00 - ₹28,000.00 per month

Benefits:

• Food provided

Work Location: In person