International Customer Support - BPO

The role of International Customer Support - BPO professional at Marcto involves providing exceptional customer service, resolving issues, and ensuring customer satisfaction. Based in Mumbai, this full-time on-site position requires you to handle customer inquiries, manage communication, and analyze feedback to enhance service quality. Collaboration with various departments is essential for improving processes and ensuring a seamless customer experience. To excel in this role, strong communication and customer service skills are crucial. Additionally, analytical abilities for problem-solving and data analysis are necessary. Sales and finance skills would be advantageous, along with excellent interpersonal and teamwork capabilities. The ability to thrive in a fast-paced environment and previous experience in BPO or customer support are valuable assets. While a Bachelor's degree in a relevant field is preferred, it is not mandatory for this position.,