International Customer Support. Apply Now

About the Role

We are seeking a dynamic and customer-focused professional to join our International Customer Support team. The role involves handling queries from US-based customers, ensuring timely resolution, and delivering exceptional service to enhance customer satisfaction and loyalty.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat support for US customers.

• Provide accurate information about products, services, and policies.

• Resolve customer queries, complaints, and escalations within defined SLAs.

• Document customer interactions and maintain accurate records in the CRM system.

• Collaborate with internal teams to resolve complex issues.

• Maintain high service standards and adhere to company policies.

• Continuously identify opportunities to improve customer experience.

Required Skills & Qualifications

• Graduate/Undergraduate with 03 years of experience in customer support (international process preferred).

• Excellent verbal and written communication skills in English (US accent advantage).

• Strong interpersonal and problem-solving abilities.

• Ability to work in night shifts aligned with US time zones.

• Proficient in MS Office and CRM tools.

• Adaptability to work in a fast-paced environment.

Preferred Qualifications

• Prior experience in International BPO/Call Center (US process).

• Familiarity with customer support tools like Zendesk, Freshdesk, or Salesforce.

• Ability to handle pressure and meet performance targets.

What We Offer

• Competitive salary package.

• Health insurance and other benefits.

• Training and career development opportunities.

• Friendly and supportive work culture.

Best Regards,

+91-8073579112