International Customer Service Advisor

You will be responsible for handling customer queries, complaints, and support requests from international clients via phone, email, or chat. Your primary goal will be to ensure a world-class customer experience by providing timely and effective solutions with excellent communication skills, empathy, and a problem-solving attitude. Your key responsibilities will include resolving product or service issues by clarifying customer complaints, maintaining detailed records of customer interactions using CRM tools, and collaborating with internal departments to resolve complex issues. You will also need to ensure customer satisfaction by meeting performance benchmarks in terms of quality, accuracy, and response time while staying updated on product knowledge, policies, and industry best practices. To qualify for this role, you should have a Bachelor's degree or equivalent, along with at least 1 year of experience in international customer service. Strong written and spoken English communication skills, interpersonal skills, and problem-solving abilities are essential. You must be willing to work in night shifts or across multiple time zones, have familiarity with customer support tools such as Zendesk, Freshdesk, or Salesforce, and be able to handle pressure and multi-task in a fast-paced environment. This is a full-time, permanent position with health insurance benefits offered. The work schedule includes Monday to Friday shifts, night shifts, rotational shifts, and weekend availability. Fluency in English is preferred, and the work location is in person. For further inquiries or to apply for this position, please contact the employer at +91 7893677269.,