International chat and Voice process

As a Patient Support Chat Representative, you will be responsible for engaging with patients through chat to address inquiries, resolve issues, and provide service information. Your role will involve problem-solving to efficiently handle patient concerns and ensure high levels of patient satisfaction. It will be crucial to maintain accurate records by logging and documenting chat conversations, resolutions, and patient feedback in a CRM system. To excel in this position, you must adhere to company guidelines and scripts to uphold consistent service quality. Collaboration with other departments such as technical support and billing will be necessary to address patient issues that require escalation. Multitasking is a key aspect of the role as you will be expected to handle multiple chats simultaneously while upholding high levels of accuracy and professionalism. In this role, you will play a vital part in the feedback loop by identifying patterns in patient complaints and suggesting process improvements. It is essential to stay updated on new products, services, and features to provide patients with accurate information. This position is full-time and permanent, offering benefits such as health insurance, leave encashment, and provident fund. The work location for this role is in person. If you are interested in this opportunity, please speak with the employer at +91 9810710012. The application deadline is 12/08/2025, with an expected start date of 18/08/2025.,