Intern, Customer Tech Support

Position Overview:

We are looking for passionate and eager individuals, including recent graduates, to join our growing Customer Support team. This role is perfect for someone hungry to learn and grow in their career. Even if you don't have prior experience, if you are willing to learn and dedicated to working hard, you can start with a Internship - customer support role and grow within the company.

Position: Intern, Customer Support Specialist (FRESHERS ONLY with Exceptional Communication skills)

· Shift: Rotational Shift (including night shifts)

· Location: HSR Layout, Bangalore (Work from Office)

Responsibilities:

• Provide first and second-tier support to users.
• Deliver exceptional customer support via email and phone.
• Assist in the daily operations of our SaaS platform.
• Troubleshoot technical problems and guide customers.
• Monitor, troubleshoot, and learn API and SaaS applications.
• Ensure customer satisfaction through effective resolution.

Skills and Qualifications:

• Bachelor’s degree in Engineering (2023/2024 graduates).
• Strong communication skills in English.
• Attention to detail and responsibility.
• Ability to work independently and as part of a team.
• Flexibility to work in rotational shifts (including night shifts).
• Willingness to learn API, SaaS applications, and troubleshooting.
• Skilled in Excel (Pivot Tables and VLOOKUP).

Company Overview:

The Reward Store (TRS) is a global leader in rewards and incentives, helping businesses recognize and reward their employees, customers, and partners in meaningful and impactful ways. We offer innovative, personalized solutions for every conceivable occasion worldwide. Our dynamic team of over 75+ dedicated professionals facilitate the seamless delivery of rewards and incentives across the globe. We have offices in India, UAE, Singapore, and the US.

At The Reward Store (TRS), we are committed to creating a positive and rewarding work environment for our team members. Join us to be a part of a thriving workplace culture.

How to Apply: Interested candidates should submit their resume to hiring@vananam.com along the following details: Please include "Intern, Customer Support Specialist" in the subject line.

Job Type: Internship
Contract length: 3 months

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Shift:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• FRESHERS ONLY with Exceptional Communication skills
• Please Apply only if you are comfortable with Rational Shifts (Including Night Shifts)

Education:

• Bachelor's (Preferred)

Work Location: In person