Intern - Customer Engagement & Experience

As an Intern in the Customer Engagement and Experience team, you will have a significant role in assisting the enhancement of customer engagement and optimizing the overall customer experience. Your collaboration with Customer Experience Managers will be crucial in contributing to initiatives that aim to foster customer loyalty, satisfaction, and advocacy. Key Responsibilities: - Understand and respond promptly and professionally to customer inquiries received via email. - Provide accurate information and assistance to resolve customer issues, questions, and concerns. - Maintain a high level of quality and consistency in all email communications with customers. - Collaborate with other team members to address complex or escalated customer inquiries. - Identify and report common issues or trends observed in customer inquiries to relevant departments. Qualifications Required: - Currently enrolled in a Bachelors or Masters degree program in Marketing, Business, Communications, or a related field. - Strong interest in customer engagement, customer experience, and relationship management. - Excellent communication skills, both written and verbal. - Detail-oriented with strong organizational and time management abilities. - Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). - Creative thinker with a passion for innovation and delivering exceptional customer experiences. Please note that this is a Full-time Internship position based in Ahmedabad for a duration of 4 months. The role requires 0 to 1 years of experience. The work schedule is in the morning shift, and the ability to commute or relocate to Ahmedabad, Gujarat, is necessary. The application deadline is on 16/06/2025.,