Integration Specialist

As an Integration Specialist at Chargebee, you will play a crucial role in ensuring a seamless onboarding experience through smooth and scalable integrations with CRMs such as Salesforce and HubSpot, as well as Accounting tools like Netsuite, QuickBooks, and Xero. Your expertise will be utilized as a technical subject matter expert across Chargebee's native connectors, contributing to integration design, implementation, troubleshooting, and customer enablement. Key Responsibilities: - Integration Discovery & Design - Analyze customer workflows and integration objectives in the discovery phase. - Document detailed use-cases in a SOW/ Design Document. - Identify integration gaps that may require middleware or custom development. - Solutioning & Best Practices - Recommend best practices for integrating Chargebee with Salesforce, HubSpot, Netsuite, etc. - Provide guidance on mapping fields, object relationships, and syncing logic. - Sandbox Validation & Testing - Assist customers in connecting their CRM/Accounting sandbox with Chargebee's sandbox. - Validate all agreed-upon use-cases using test data and Chargebee's integration suite. - Maintain a comprehensive pre-go-live checklist and ensure customer sign-off. - Troubleshooting & Triage - Conduct first-level triaging utilizing logs, Postman API calls, and DB queries. - Collaborate with Engineering to identify root causes when necessary. - Go-Live Support - Aid customers in going live by connecting their production CRM/Accounting instance with Chargebee. - Ensure all integrations are fully functional and production-ready through thorough UAT. - Continuous Improvement & Feedback Loop - Track integration bugs and escalate them through internal Jira workflows. - Identify enhancements and feature requests for Product improvement. - Stay updated with connector version releases and educate customers accordingly. - Cross-Team Collaboration - Collaborate closely with various teams to ensure integration success. - Support data migration planning when integrations impact customer data flows. Must-Have Skills & Experience: - Strong understanding of CRM and Accounting system architecture. - Experience with REST APIs, Webhooks, and integration patterns. - Proficiency in working with JSON, XML, Postman, and API logs. - Familiarity with Salesforce Admin Console, Netsuite Saved Searches, or HubSpot's CRM automation is a plus.,