Integration Lead

Key Responsibilities:

Strategic Leadership:

• Define and execute the overall integration strategy for the company's SaaS products.
• Lead the development of integration roadmaps, ensuring alignment with business goals and technical requirements.
• Collaborate with key stakeholders (Product, Engineering, Sales, Customer Success) to identify integration opportunities that enhance customer experience and business value.

Team Management and Development:

• Lead, mentor, and manage a high-performing integration team supporting technical integration, API management, and related activities.
• Foster a collaborative environment to ensure team success in achieving both technical and business objectives.

Integration Design and Execution:

• Ensure integrations meet customer needs, adhere to best practices, and comply with security, data privacy, and regulatory standards.

Customer Stakeholder Collaboration:

• Work closely with customers, customer success teams, and sales teams to understand integration needs and ensure successful deployments.
• Manage complex customer integration projects and deliverables while ensuring satisfaction.
• Provide technical support and guidance for customer integration challenges.

Continuous Improvement and Innovation:

• Stay updated with the latest trends in integration technologies, SaaS architectures, and industry best practices.
• Champion innovation in integration technologies and propose new solutions to improve performance and scalability.

Cross-Functional Collaboration:

• Collaborate closely with Product Managers and Engineers to ensure integration requirements are considered in product development.
• Drive communication and coordination across teams for smooth integration releases and customer implementations.

Requirements:

• Proven experience in SaaS environments with deep understanding of integration technologies and best practices.
• Experience in the Supply Chain or Logistics domain.
• Strong attention to detail, quality, and compliance.
• Ability to succeed in dynamic, changing environments and rapidly assimilate new information.
• Capability to drive technical decisions and provide strategic guidance.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent communication, presentation, and leadership skills.
• Knowledge of Supply Chain is a strong advantage.