Insurance Claim Bus and Trucks

As an Assistant Manager for Truck and Bus Insurance Claims, your primary responsibility will be managing and processing insurance claims for commercial vehicles such as trucks and buses. You will ensure efficient and timely settlement of claims while adhering to policy terms and regulatory guidelines. Your key responsibilities will include: Claims Management: Handling end-to-end processing of truck and bus insurance claims, including OD/TP/TPPD/PA categories. You will assess claim documentation for accuracy and compliance with policy terms, liaise with surveyors, garages, legal teams, and third-party administrators for verification and processing. Customer Service: Providing timely updates to customers and partners on claim status, resolving queries, complaints, or escalations effectively. Coordination and Networking: Collaborating with field surveyors for inspection reports, building and maintaining relationships with OEMs, repair centers, and fleet operators. Documentation & Compliance: Ensuring completeness of all claim documentation as per IRDAI guidelines, maintaining accurate records and audit trails for reference. MIS and Reporting: Preparation and maintenance of MIS reports related to claim settlements, TATs, pending cases, analyzing claim trends, and suggesting process improvements. Requirements for this role include a Bachelor's degree in any discipline (preferably commerce or insurance-related), with Licentiate/Associate certification from III being a plus. You should have at least 3-5 years of experience in handling commercial vehicle insurance claims, preferably in general insurance or a TPA. Key skills required are a good understanding of motor insurance products, claims processes, and IRDAI regulations, along with strong analytical, negotiation, and communication skills. Proficiency in MS Excel and claim management systems is essential. Preferred attributes for this role include experience in fleet or commercial transport insurance, ability to multitask and handle high claim volumes, and a detail-oriented approach with a customer-centric mindset.,