Objective of the Role A Facilitator is primarily responsible for: Delivering training programs as per defined InspireOne standards Customizing InspireOne solutions to client needs Managing projects from planning to execution Ensuring high levels of client satisfaction and delight Supporting training need analysis, solution design, and pre-sales efforts Key Elements of the Role 1. Solution / Training Delivery Facilitate training or consulting sessions as per client plan Consistently meet or exceed quality standards in delivery Ensure a high level of client engagement and satisfaction 2. Project Management Manage multiple client projects effectively Conduct regular project reviews and updates 3. Product Development Support in customizing and enhancing InspireOne offerings Contribute to internal knowledge and product development 4. Client Relationship Management Build and sustain strong client relationships Ensure proactive engagement and client delight Challenges in the Role Delivering across levels and industries with customization Working under pressure with flexibility in work timings Frequent travel requirements Strong analytical thinking to identify root causes and solutions Collaborating with cross-functional and cross-location teams Achieving business targets and meeting tight deadlines Mentoring and guiding junior team members to maximize performance Benefits of the Role Exposure to multi-level stakeholders across industries Opportunity to design and deliver customized solutions Hands-on experience in consulting and L&D culture Delivery of globally benchmarked programs Work with clients from Fortune 500 and other industry-leading companies Person Specifications Educational Qualifications UG: Any discipline PG: Masters degree or MBA (preferred) Relevant Experience 710 years of experience including: Training facilitation Consulting and project management Client engagement and relationship management Knowledge of sales (desirable) Experience with Development Centers (added advantage)
Key Responsibilities Client Acquisition & Business Development Identify and target potential clients across sectors (BFSI, Pharma, IT/ITeS, Manufacturing, etc.) Generate qualified leads via referrals, LinkedIn, networking, and industry forums Pitch InspireOnes leadership, behavioral, and capability development solutions Consultative Solution Selling Engage with HR, L&D, CHROs, and Business Heads to understand business and learning needs Collaborate internally with solutioning and consulting teams to co-create custom interventions Position InspireOne as a strategic partner, not just a vendor Client Relationship Management Act as the face of InspireOne for key accounts post-closure, especially in South and West India Drive client engagement to facilitate upsell and cross-sell opportunities Ensure client satisfaction and encourage repeat business Internal Coordination Work closely with Consultants, Project Managers, and Content teams for seamless delivery Ensure a smooth handover post-sale and alignment on client expectations Proposal Development & Closures Co-develop impactful proposals and pitch decks Lead commercial discussions and drive closure Performance Metrics Revenue targets (monthly/quarterly/annual) Number of qualified meetings Proposal-to-conversion ratio New accounts vs. business from existing accounts Client satisfaction and renewals Preferred candidate profile Experience Band: 1-4 years in B2B sales Industry Preference: L&D, HR Consulting, Training Firms Location Details Gurgaon Office 814, 1st Floor, Udyog Vihar, Sector 19, Phase V, Gurugram, Haryana 122001 Mumbai Office 91springboard Lotus, Plot No. D, 5th Rd, Shree Krishna Nagar, Marol MIDC Industry Estate, Andheri East, Mumbai – 400093 Bangalore Remote