Inside Sales Executive

Company: Global Healthcare Academy (GHA)
Department: Inside Sale

Job Summary

Global Healthcare Academy is looking for enthusiastic Inside Sales Executives to connect with prospective students, healthcare professionals and institutional leads, explain relevant education programmes, conduct follow-ups and convert qualified prospects into enrolments.

Key Responsibilities

Make outbound calls to prospective students, healthcare professionals and other qualified leads.

Respond to incoming enquiries and explain programme details, benefits, eligibility and enrolment procedures.

Identify customer requirements and recommend suitable programmes.

Follow up with interested prospects through phone calls, WhatsApp and email, as permitted.

Schedule counselling sessions, online meetings and appointments wherever required.

Maintain accurate lead details, call outcomes and next follow-up dates in the CRM or sales tracker.

Work towards daily calling, qualified-lead, counselling and enrolment targets.

Coordinate with the team leader and business development team to improve conversions.

Address basic queries and escalate complex academic or commercial questions to the appropriate team.

Submit daily activity reports and maintain proper follow-up discipline.

Required Skills

Good verbal communication and interpersonal skills.

Confidence in making outbound calls and handling customer objections.

Basic computer knowledge, Excel and CRM familiarity.

Good listening, convincing and follow-up skills.

Target-oriented approach and willingness to learn.

Preferred Candidate

Experience in telesales, admissions counselling, EdTech, healthcare education, customer service or telecalling.

Freshers with strong communication skills and a willingness to work towards targets may also apply.

Key Performance Indicators (KPIs)

Daily calls and meaningful customer conversations.

Qualified leads and counselling appointments generated.

Follow-up completion and lead conversion.

Enrolment target achievement.

Accuracy of CRM entries and reporting.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person