Inside Sales Executive

Inside Sales Executive

About Hoola Health

Parenting comes with questions, chaos, joy, and more than a few sleepless nights — and through it all, what every parent needs is a support system that just gets it.

Hoola health (formerly babymd) was created to be exactly that.

Our founder, Deeksha Senguttuvan, spent years working in healthcare and technology, but it was her close interactions with parents that revealed the real gap in paediatric care. Families were either navigating large hospitals with long waits and little personal connection, or relying on scattered, inconsistent care. There had to be a better way.

so in 2024, we began with one clinic and a simple mission: to make paediatric care feel closer, calmer, and kinder.

Today, hoola health is a growing network of neighbourhood clinics offering everything from consultations and vaccinations to developmental assessments and therapy services — all under one roof. We're proud to be open 7 days a week, backed by a team that listens first, treats with heart, and partners with parents every step of the way.

Job Description:

As a Tele-Sales Executive, you will be responsible for engaging with potential and existing customers to promote BabyMD's services, drive lead-to-customer conversions, and support the growth of our clinics. You will work closely with the Sales Head to achieve sales targets, enhance customer experiences, and increase the number of Parents we serve. This is a full time work from office role

Role:

• Achieve monthly targets of lead to conversion %
• Do outbound calls to leads from various sources (digital, offline, walk-ins)
• Ensure no missed calls in case of inbound call
• Engage & explain BabyMD’s services, and convert leads for appointments or any other services
• Do cross-selling and up-selling of clinic services such as vaccinations, therapies, wellness checks etc
• Build strong customer relationships & address any queries with accurate information in professional & empathetic manner

Responsibilities:

• Efficiently handle CRM for accurately capturing all the necessary lead details, lead journey & interactions
• Timely follow ups on pending leads and ensure lead closure
• Leverage Dialer & WhatsApp to efficient communicate with the leads
• Collaborate with clinic staff and the marketing team to ensure seamless customer service and experience
• Derive consumer insights & provide feedback to the marketing team based on lead interactions
• Provide feedback to the product team and suggest improvements in tools like CRM, Dialer etc.
• Work with Offline Growth team to do sales in camps & other activations
• Track daily sales performance metrics such as - lead conversion, first call TAT, call quality score
• Meet & exceed individual monthly sales targets and assist in achieving overall company targets.

Qualification and Skills:

• 1 to 3 years of experience in tele-sales or customer service, preferably in healthcare or a startup.
• Any Graduate Degree.
• Strong communication skills in English & Kannada (Hindi is plus)
• Experience with CRM tools, Dialer systems, and WhatsApp for lead management.
• Proven track record of achieving sales targets or lead conversions.
• Exceptionally street-smart person with excellent interpersonal & relationship-building skills.
• Ability to work independently and take initiative.
• A customer-first mindset with attention to detail in all interactions.
• Quick learner with the ability to handle multiple tasks and adjust to fast-paced environments
• Should be okay with 6 days a week as per roster

Location: Bangalore

Learn More:

Pay: ₹450,000.00 - ₹700,000.00 per year

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person