Infrastructure Manager

Role Overview:

Key Responsibilities:

1. Infrastructure & End-User Device Management

• Manage provisioning, configuration, lifecycle, and compliance of laptops, desktops, and mobile devices.
  
• Implement and maintain endpoint management solutions (Intune, SCCM, etc.) for patching, compliance, and remote support.
  
• Oversee device imaging, software deployment, and asset inventory.
  

2. Microsoft Licensing & Productivity Tools

• Administer Microsoft 365 and other enterprise software licenses; optimize usage and costs.
  
• Support adoption, troubleshooting, and governance of collaboration tools (Teams, OneDrive, Outlook).
  

3. Network & Connectivity Management

• Manage LAN/WAN, VPN, Wi-Fi, firewalls, and bandwidth across offices and remote users.
  
• Coordinate with ISPs and vendors to ensure uptime, secure and reliable connectivity.
  

4. Service Desk & IT Support

• Lead the IT service desk function; define SLAs, KPIs, and processes for timely issue resolution.
  
• Develop SOPs, knowledge bases, and training to enhance support efficiency.
  

5. Active Directory & Access Management

• Administer AD, Azure AD, and identity/access management processes.
  
• Automate joiner-mover-leaver workflows, manage group policies, SSO integrations, and MFA.
  

6. Cybersecurity & Compliance

• Implement endpoint security, antivirus, DLP, and device encryption policies.
  
• Monitor, respond to vulnerabilities and incidents, and ensure IT compliance with internal policies and data protection regulations.
  
• Collaborate with auditors and vendors for security assessments.
  

Qualifications & Skills:

• B.Tech/B.E in IT or MCA.
• 5 to 8 years of experience in IT infrastructure.
• Hands-on experience with:
  
• Endpoint/MDM tools (Intune, JAMF, etc.)
  
• Microsoft 365 administration and licensing
  
• Network & firewall management
  
• AD/Azure AD and access controls
  
• ITIL-based service desk operations
  
• Cybersecurity fundamentals (NIST/ISO27001 preferred)
  
• Strong vendor and stakeholder management skills.
  
• Certifications such as ITIL, Microsoft Modern Desktop Administrator, CCNA, Security+, or CISSP are a plus.
  

Why Join Us:

• Lead IT infrastructure for a growing, digitally driven organization.
  
• Exposure to diverse IT and cybersecurity projects.
  
• Collaborative work culture with opportunities for innovation.