Infrastructure Architect

Role Overview

Principal Infrastructure Architect

Key Responsibilities

Architecture & Design

• Design and architect end-to-end managed infrastructure solutions across on-premises, cloud, and hybrid models.
  
• Develop technical blueprints, reference architectures, and service catalogs.
  
• Act as a trusted advisor to clients in areas such as Enterprise Service Management, AIOps, and Infrastructure Monitoring.
  
• Present AIOps strategies and solution roadmaps to clients.
  
• Define disaster recovery (DR) and business continuity plans aligned with client requirements.
  

Technical Leadership

• Lead infrastructure assessments and audits for new and existing clients.
  
• Provide strategic guidance on cloud adoption, modernization, and automation.
  
• Collaborate with engineering teams to implement provisioning, monitoring, and orchestration solutions.
  
• Oversee the integration of performance monitoring and alerting tools.
  

Service Management & Operations

• Design and implement ITIL-based service management processes.
  
• Define and operationalize SLAs, runbooks, and support workflows.
  
• Lead the development of incident, problem, and change management processes.
  
• Ensure alignment of infrastructure operations with ITSM best practices.
  

Client Engagement & Pre-Sales

• Serve as the technical SME in client meetings, workshops, and solution demos.
  
• Provide ongoing consultation and optimization recommendations post-deployment.
  
• Support pre-sales efforts through solutioning, proposals, and technical validations.
  

Required Qualifications

Technical Expertise

• 15+ years in IT infrastructure architecture and management.
  
• Strong hands-on knowledge of:
  

• Virtualization:

  VMware vSphere, Hyper-V, KVM

• Cloud Platforms:

  AWS, Azure, GCP (multi-cloud & hybrid preferred)

• Storage Solutions:

  SAN, NAS, cloud storage

• Backup/DR:

  Veeam, Commvault, Azure Backup

• Networking:

  Routing, switching, firewalls, load balancing

• Databases:

  SQL Server, Oracle, MySQL, PostgreSQL

• Monitoring Tools:

  SCOM, Nagios, Datadog, New Relic

• Endpoint Management:

  SCCM, Intune, or equivalent

Service Management

• ITIL Foundation Certification (Expert/Master preferred).
  
• Experience with ITSM tools: ServiceNow, Remedy, Jira Service Management.
  
• Knowledge of DevOps and cloud operations practices.
  
• Proficiency with automation tools: Ansible, Terraform, PowerShell.
  

Additional Requirements

• Bachelors or Masters degree in Computer Science, IT, or related field.
  
• Industry certifications: AWS Solutions Architect, Azure Architect, VMware VCP, etc.
  
• Strong problem-solving, analytical, and communication skills.
  
• Experience in a consulting or managed services environment.
  
• Familiarity with security and compliance frameworks (e.g., ISO, NIST, SOC2).
  
• Project management exposure (PMP/PRINCE2 preferred).
  

Why Join Us?

• Work with cutting-edge infrastructure and cloud technologies.
  
• Be part of a global team of industry leaders and technical experts.
  
• Opportunity to drive innovation and shape enterprise IT strategies.
  
• Competitive compensation, continuous learning, and growth opportunities.