Infra Tech Support Practitioner

Project Role :

Infra Tech Support Practitioner

Project Role Description :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :

Enterprise Network Operations

Good to have skills :

NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

BE or BtechSummary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing both remote and onsite assistance for configured services across various platforms, ensuring that all systems operate smoothly within defined models and processes. You will be responsible for troubleshooting hardware and software issues, implementing technology solutions at the operating system level, and addressing both basic and intermediate level challenges in server and network areas. Your role will be pivotal in maintaining the integrity and performance of the systems you support, contributing to the overall efficiency of the organization. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for junior team members to enhance their technical skills. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network monitoring tools and techniques. - Ability to implement and manage network security measures. Additional Information: - The candidate should have minimum 5 years of experience in Enterprise Network Operations. - This position is based at our Coimbatore office. - A BE or Btech is required.