Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Backup and Recovery Systems Good to have skills : NetWorker Backup Administration Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will work remotely and onsite to configure services running on various platforms. Your role includes providing hardware/software support, implementing technology at the operating system-level, and troubleshooting at L1 and L2 levels. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure smooth functioning of production and development systems- Perform regular maintenance and updates on software products- Troubleshoot and resolve hardware and software issues- Configure services on various platforms- Implement technology at the operating system-level- Collaborate with vendors and brands for software solutions- Provide L1 and L2 level troubleshooting support Professional & Technical Skills:- Must To Have Skills:Proficiency in Backup and Recovery Systems- Good To Have Skills:Experience with NetWorker Backup Administration- Strong understanding of backup and recovery systems- Experience in configuring and managing backup solutions- Knowledge of data protection and disaster recovery- Familiarity with backup software and tools- Ability to troubleshoot backup and recovery issues- Knowledge of server and network areas Additional Information:- The candidate should have a minimum of 7.5 years of experience in Backup and Recovery Systems- This position is based at our Bengaluru office- A 15 years full time education is required Qualifications 15 years full time education