Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Netapp Storage Area Network (SAN) Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Storage allocation/deallocation on SAN /NAS (Netapp, IBM all flash storage, HP3PAR). Perform SAN and NAS System Health Checks ISL/Port health checks Director / Switch performance checks Storage pool utilization and performance KPI checks Monitoring of Storage Alerts for Hardware failure and storage volume alerts. Impact assessment for maintenance of Storage array (upgrades, hardware failures, director replacement, cable replacement, port failures, cage failures etc.). Work with Vmware and UNIX team to validate multipath and remediate any gaps Coordinate with datacenter team and vendor for Hardware failure replacement. Monitoring of SAN port alerts and take corrective actions to fix the issues. New SAN Zone creation and modification of existing zones as per the requirement. Storage replication troubleshooting (BCV – business continuity volumes) Additional Information: The candidate should have a minimum of 5 years of experience in Netapp Storage Area Network (SAN) Administration This position is based at our Noida office A 15 years full time education is required Qualifications 15 years full time education