Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : WildFly Good to have skills : Websphere Application Server & Portal Administration Minimum 5 year(s) of experience is required Educational Qualification : Btech qualified Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across all server and network areas. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure smooth functioning of production and development systems Perform ongoing maintenance and support for software products Configure services on various platforms Implement technology at the operating system-level Troubleshoot and resolve L1 and L2 issues Provide hardware and software support Collaborate with vendors and brands for software solutions Contribute to the improvement of operating models and processes Professional & Technical Skills: Must To Have Skills:Proficiency in WildFly Good To Have Skills:Experience with Websphere Application Server & Portal Administration Strong understanding of server and network operations Experience in troubleshooting hardware and software issues Knowledge of operating system-level implementation Familiarity with software solutions from various vendors and brands Additional Information: The candidate should have a minimum of 5 years of experience in WildFly This position is based at our Bengaluru office A Btech qualified is required Qualifications Btech qualified