Infra Tech Support Practitioner

 About The Role  

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Network Engineering Planning and Deployment Solution

Good to have skills :Network Security Implementation
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in a dynamic environment where you provide ongoing technical support and maintenance for both production and development systems. Your typical day will involve addressing various technical issues, ensuring the smooth operation of software products, and delivering support for configured services across multiple platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve issues effectively, while also implementing necessary technology solutions at the operating system level across server and network areas. Your role will be pivotal in maintaining the integrity and performance of the systems you support, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical
Skills:

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Must To Have Skills:

Proficiency in Network Engineering Planning and Deployment Solution.- Good To Have
Skills:

Experience with Network Security Implementation.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with server and network hardware configurations.
Additional Information:- The candidate should have minimum 3 years of experience in Network Engineering Planning and Deployment Solution.- This position is based at our Indore office.- A 15 years full time education is required. Qualification 15 years full time education