Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : NAS Architecture and Design Good to have skills : Storage Area Networks (SAN) Architecture and Design Minimum 3 year(s) of experience is required Educational Qualification : as per Accenture standards Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic to intermediate level troubleshooting tasks. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure timely resolution of technical issues. Collaborate with cross-functional teams to address system issues. Maintain documentation of system configurations and troubleshooting steps. Implement best practices for system security and data protection. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in NAS Architecture and Design. Good To Have Skills: Experience with Storage Area Networks (SAN) Architecture and Design. Strong understanding of network-attached storage (NAS) concepts. Knowledge of storage protocols such as NFS, CIFS, and iSCSI. Experience in designing and implementing NAS solutions. Familiarity with storage virtualization technologies. Additional Information: The candidate should have a minimum of 3 years of experience in NAS Architecture and Design. This position is based at our Bengaluru office. A degree as per Accenture standards is required. Qualifications as per Accenture standards