Information Technology Help Desk Support

Job Description

Company Description Simplify Information Technology offers offshoring solutions that help build a full-time team of dedicated professionals. We manage ongoing activities while you maintain control over productivity, quality, KPIs, and workflow. Our unique approach sets us apart in delivering these solutions effectively. Role Description This is a full-time, on-site role for an Information Technology Help Desk Support specialist located in Amman, Jordan. The person in this role will be responsible for providing technical support, troubleshooting issues, administering networks, and ensuring network security. They will also be expected to offer excellent customer service and support to users. Qualifications Experience in Network Administration and Information Technology Proficient in Troubleshooting and Network Security Strong Customer Service skills Excellent problem-solving abilities and attention to detail Ability to work effectively in a team-oriented environment Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred Relevant professional certifications (e.g., CompTIA A+, Network+) Fluent English required. Show more Show less