Information Specialist

As an MIS Executive responsible for handling Call Center Operations related reports, your main role will involve efficiently managing and analyzing data using Excel. Your contribution will be crucial in the generation of accurate reports to aid operational decision-making within the call center environment. The ideal candidate for this position should have a strong proficiency in Excel and the ability to effectively work with large datasets. Key Responsibilities: - Collecting, organizing, and analyzing data to create meaningful reports for call center operations. - Developing and maintaining Excel spreadsheets to monitor key performance indicators and operational metrics. - Collaborating with the team to identify trends, patterns, and insights from the data to enhance operational efficiency. - Ensuring data accuracy and integrity in all reports produced. - Supporting management in making informed decisions based on the analysis of the reports generated. Qualifications: - Essential proficiency in Excel, including advanced functions and formulas. - Strong analytical skills with the capacity to interpret complex data sets. - Excellent attention to detail and accuracy in data management. - Effective communication skills for presenting findings and recommendations to stakeholders. - Prior experience in a similar role within a call center or customer service environment is preferred.,