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C V Raman Academy
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Information Retrieval Officer

Information Retrieval Officer

C V Raman Academy

1 - 5 years

0 Lacs

chennai tamil nadu

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

customer service orientation excellent verbal communication good listening skills attention to detail basic typing computer handling ability strong telephone etiquette

Work Mode

On-site

Job Type

Full Time

Job Description

As an Information Retrieval Officer (IRO) in the Inbound Voice Process team, your role will involve assisting callers by providing accurate information related to products, services, locations, and contact details. You will not have any sales targets to meet. Key Responsibilities: - Handle inbound customer calls courteously and professionally. - Assist callers by providing precise and relevant information based on their queries. - Retrieve and share data related to products, services, locations, and contact details. - Ensure every call meets quality and response time standards. - Maintain professionalism, patience, and empathy while handling customer interactions. Qualifications Required: - Excellent verbal communication skills in English and regional language. - Good listening skills and attention to detail. - Basic typing and computer handling ability. - Strong telephone etiquette and customer service orientation.,

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Information Retrieval Officer