Information representative

• An information representative's job description typically involves providing customers or the public with accurate and timely information, acting as a liaison between an organization and its audience. Key responsibilities include answering inquiries, resolving issues, managing customer accounts, and communicating organizational updates through various channels like phone, email, or social media. Essential skills for this role include strong communication, problem-solving, and empathy. Key responsibilities
• Customer/Public Interaction: Serve as the primary point of contact for inquiries from customers, the media, or the public via phone, email, or chat.
• Information Dissemination: Provide accurate and complete information about products, services, policies, or organizational initiatives.
• Issue Resolution: Address and resolve customer complaints or concerns by finding appropriate solutions and conducting follow-ups.
• Data Management: Maintain accurate and detailed records of customer interactions, update customer accounts, and manage databases.
• Communication Strategy: Develop and implement communication strategies, create materials like press releases or newsletters, and manage company social media and websites.
• Sales and Support: Identify potential sales opportunities, provide product information, and answer questions about new features or services.
• Internal Coordination: Keep internal teams informed of customer feedback, issues, or demos. Essential skills and qualifications
• Communication: Excellent verbal and written communication skills are crucial for interacting with diverse audiences.
• Problem-Solving: Strong ability to analyze situations, identify root causes, and find effective solutions.
• Empathy and Patience: Ability to handle high-pressure situations calmly and with a focus on customer satisfaction.
• Technical Proficiency: Familiarity with CRM software, databases, and common communication platforms is often required.
• Organizational Skills: Strong time management and the ability to maintain organized records are essential.
• Product/Company Knowledge: A thorough understanding of the company's products, services, policies, and procedures is necessary.
• Tamil candidates only

Job Types: Full-time, Fresher

Pay: ₹8,178.38 - ₹42,532.22 per month

Benefits:

• Food provided

Work Location: In person