Job
Description
Develops product content for one or more software products Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct Takes occasional guidance from the manager or team lead to write new content or update existing content Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology Identifies and recommends improvements to style guides and processes With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help Exhibits an understanding of the products, industry, and business domain Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits Tests all content in an installed, pre-release version of the products. Required Qualifications: Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 2+ years of experience in working as an Information Developer Fluency in plain English, minimalism, and structured authoring Working knowledge of Japanese (speaking and basic reading) is preferred. Ability to quickly learn new tools and technologies Passion for enhancing the product experience Self-motivated, detail-oriented team-player with excellent time-management and organizational skills Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments Ability to think critically about the user journey and develop appropriate content Preferred Qualifications: Experience with DITA and HTML Knowledge of JSON, JavaScript, Markdown, or CSS Knowledge of video creation and graphic creation Knowledge of and ability to work in command line environments Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z Education: Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline 2+ years of experience in working as an Information Developer
