Job Overview: The Software Engineer in Test - II (SDET) keeps a keen eye on customer commitments and work collaboratively with engineering counterparts t o meet customer commitments. The individual must build productive working relationship s and collaborate with cross-functional teams to meet customer quality specifications. The Software Engineer in Test is responsible for the design, implementation, and documentation of code automation. The individual works on problem analysis and exercises judgment based on situations and data. Essential Duties and Responsibilities : Validates self-assigned software products using systematic tests to develop, apply, and maintain quality standards while working in the agile team Responsible for automating and maintaining multiple features or modules Observes and records defects in software products while analyzing failures through automated or semi-automated test execution Prove coverage analysis and proactively adjust testing to improve test coverage Ensures quality integration into all aspects of software development, data acquisition, and processing Ensures quality integration into all aspects of software development, data acquisition, and processing Works under limited direction of a manager and/or team lead to implement software enhancements, correct defects and/or create new products Learn and follow established QA processes and procedures with little supervision Documents and communicates on technical topics Proficient in programming (languages and engineering processes Understands hardware and software systems Big Picture Thinking. Keeps the success of the product in mind while focusing on the details of an assigned features or components Ensures quality integration into all aspects of software development, data acquisition, and processing Identifies issues and ask customer-centric questions to more advance team members to catalyze solutions development Works well in a team. Team-oriented, collaborative, accountable, dependable. Required Qualifications: Experience in Design using good Object-Oriented programming practices and Design Patterns Experience with test automation frameworks - Java, Selenium, API Testing, Automation testing experts Demonstrated competence in automation using scripting or other languages The ability to review and understand/interpret product code and logs Ability to build test environments for functional, system, and stress testing. Experience with problem tracking systems and test case management systems Ability to communicate within a team environment, working with development engineers in resolution of simple problems Self-directed learning of the application subject matter Independent Thinker. Not influenced by what it is supposed to do or the interpretation of others Preferred Qualifications: Understands technologies and products used at Rocket. Understands, at a high level, the problems Rocket helps customers solve. Education: Bachelor s degree in computer science or Information Technology

The Associate Customer Care Representative at Rocket Software plays an integral role in our customer s success. In this position, you will handle a variety of customer inquiries via phone and email, ranging in complexity and urgency. You will become a Subject Matter Expert of Rocket Community, with the expectation of educating and informing our customers on the benefits and features available to them. You will be an advocate for our customers requiring assistance, utilizing resources effectively, and making sound decisions to affect positive outcomes and resolutions. Essential Duties & Responsibilities: Deliver outstanding customer service via phone and email, consistently displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. Independently process customer requests accurately and promptly, and escalate as appropriate. Ensure data accuracy and integrity by following established guidelines. Collaborate inter-departmentally to promote effective lines of communication that facilitate prompt responses and resolutions to customer requests. Maintain and build positive employee and customer relationships. Provide frequent feedback and suggestions to support an environment of continuous process improvement. Assume additional responsibilities, projects, and tasks as directed by management. Will be required to be on call weekends on a rotating basis. Will be required to cover other shift hours when required. Experience & Qualifications: 1-2 years of related customer support or customer engagement experience Excellent customer service skills, (experience in a customer service position is preferred) Provide professional customer service even in the face of difficult client crisis Advanced written and verbal communication skills Great organizational, listening, and interpersonal skills - reassuring and self-assured in the face of difficult situations - demonstrated active listening and customer care Good research, planning, and problem-solving skills Basic computer and operating system knowledge Preferred Qualifications: Multilingual skills Previous experience using a salesforce or CRM application an advantage

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration, and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction. Essential Duties & Responsibilities provide technical support on Rockets CORBA products (Orbix, VisiBroker, OpenFusion JacORB and TAO) test software hotfixes/updates for customers work closely with Rocket Product Development in identifying defects work closely with Sales to provide technical assistance in customer meetings and on technical enquiries from customers experience with CORBA and similar client/server integration architectures experience with multiple OS/platforms (Windows, Linux, AIX, HP-UX, Solaris, Mainframe) experience with cloud, container, and virtual environments (AWS, Azure, Docker) familiarity with protocols such as TCP/IP, IIOP, SOAP, REST, and with troubleshooting connectivity/performance issues between clients and servers using network analysis tools (Wireshark, tcpdumps) proficiency in programming languages C++, Java, COBOL experience with security concepts (SSL/TLS) ability to provide on-call outside business hours Able to assess customer needs and set expectations Handle moderate to complex application guidance and level II customer support and resolution for assigned product list Responsible for handling a high volume of administrative cases Verify accuracy of business impact statement as provided by the customer Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem Able to troubleshoot common problems Use testing tools for troubleshooting Research moderate cases using knowledge bases, documentation etc Gather information to develop reproducible cases Prepare, recommend and implement solutions Mastery of creating case tracking details for use by team members for similar/future problem resolution Accountable for team and individual results Participate in internal projects and other work as directed Self-directed learning to expand expertise of Rocket Software products Contributes to training content, as necessary Act as the go-to Technical Support Engineer for Technical Support Technicians Assist other Support Engineers at different levels Write collateral at an appropriate level Contributes to training Experience & Qualifications: 2+ years of technical engineering support Preferred technical computer knowledge Bachelor of Science Degree preferred Available for some after hours, weekend and/or holiday work

The Senior Software Engineer designs, develops, troubleshoots, debugs, and sets the direction for the design and implementation of software features / functionality / enhancements , correction of defects, and/or the creation of new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Intern et-related tools. Determines software s compatibility with hardware and/or influences softwares design in relation to hardware. Essential Duties and Responsibilities : Review and provide feedback on designs. Takes ownership of the design and development of features within their component. Recognizes and practically solves for anti-patterns. Good understanding of how his/her work aligns with high-level use cases and team deliverables. Define (more than a feature, less than a product) a component that fits into an architecture. Describe and defend design decisions for components owned by the team. Optimize software design to leverage platform capabilities. Acts as the technical subject matter expert for a product domain. Quantify and communicate work estimates and risks to direct management Handle multiple competing priorities with minimal help Understand features as a whole and able to break down larger stories and features into tasks Familiar with most of the technologies we focus on and what markets they target Takes ownership of customer issues and effectively communicate with Support/SEs to resolve field questions/issues Discuss with customers what larger concerns and problems they are trying to solve, over and above the immediate technical concerns Willingness to teach and grow junior team members Excellent listening skills Effectively works within the team and across teams Ensures all tasks are completed thoroughly and that any work done is tested, unit tested, documented, and ready for customers Takes identified problems and concerns and create a plan to fix the problem and prevent it from occurring again Follows through on all tasks Reliably delivers expected work products and outcomes Imparts a sense of urgency on junior team member s Required Qualifications: 8+ years of software engineering experience Programming Expertise: Strong proficiency in at least one major programming language (eg, Python, Java, C++, JavaScript) and understanding of software design principles. Machine Learning Knowledge: Deep understanding of machine learning concepts, including deep learning architectures, neural networks, and natural language processing (NLP) techniques. AI Frameworks: Familiarity with popular AI frameworks like OpenAI Codex, Github Copilot, Codeium, TensorFlow, PyTorch, or Hugging Face for model development and training. Software Development Practices: Understanding of software development methodologies, version control systems (like Git), and best practices for code quality. Problem-Solving Skills: Ability to analyze complex problems, identify potential issues with generated code, and propose solutions to improve the models output. Preferred Qualifications: Writes code faster than the average developer. Outstanding quality with few bugs in generated code. Education: Bachelors/ Masters degree in Computer Science or equivalent Travel Requirements: 0-10%

Provides financial, administrative and clerical support by ensuring payments are completed and expenses are controlled. Receives payments, processing, verifying and reconciling invoices according to established policies and procedures in an efficient, timely and accurate manner. Essential Duties and Responsibilities : Invoice Validation in Oracle Assembly, review, and verification of invoices and payment requests Flagging and clarifying any questionable invoice terms or pricing issues Sorting coding and matching invoices, Setting invoices up for payment Tracking expenses and processing expense reports Preparing and processing electronic transfers and payments Preparing and Performing check runs Posting transactions to journals, ledgers, and any other records Reconciling AP transactions, including bank statements Preparing analysis of accounts Monitoring all accounts to ensure payments are current and up-to-date Researching and resolving any invoice discrepancies or other issues Vendor file maintenance Vendor correspondence and query response Monthly report production Monthly and closing assistance Reduce support documentation for audits Required Qualifications: Bachelor of Commerce Preferred Qualifications: Master of Commerce, MBA or CA inter (Semi Qualified Chartered Accountant) Education: Graduate or Post-Graduate Years of Experience : 3-5 years in Accounting or Accounts Payables or Procure to Pay process