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5.0 - 10.0 years
7 - 17 Lacs
hyderabad
Work from Office
Employment Type: Contract Mandatory Skill: Informatica MDM & IDQ Job Description: 5+ years of experience in performing administrative activities for Informatica/Informatica MDM Experience in Installation, Configuration, Administration and Security of BI tools Experience in software upgrades, Implementation of Hot fixes, implementation of new software offerings and coordination of testing activities with project teams Experience in implementation of SSL and Different Authentications methods Design, Install, Configuration, and Administration of Informatica Platform v10 or higher (currently on v10.2) on Linux, Install experience with Informatica MDM 10.x Preferred Leads software upgrades, Implementation of Hot fixes, implementation of new software offerings and infrastructure, maintenance, and coordinates testing activities with project teams Researches and provides recommendations for capacity modifications, collaborates with PM to document tasks and update status Creates and maintains architecture diagrams, Informatica/Data Integration/Data Quality tools & UNIX troubleshooting and Automating Daily Tasks Informatica/Data Integration/Data Quality Tools Security Informatica MDM Platform administration and Integration support Coordinates patching and other infrastructure related activities with different teams Monitoring of servers and services Responsible for BI and Analytics Administration at an enterprise Level. Identify and improve infrastructure and processes. Ensure environments are stable and available all the time. Administer and support BI Analytics Infrastructure including Upgrades, testing, Security Administration, License Management, troubleshoot ETL, Reports and workbooks, Performance Monitoring and System maintenance. Sarbanes Oxley experience a plus. IBM Cognos: (Good to have) Design, Install, Configuration, Cognos BI 10.x or Higher (currently on v11) on Windows and Install and Configure IIS, Cognos Analytics (v11) Knowledge Preferred. Create and maintain installation documentation and architectural diagrams Implement package deployments and troubleshoot package issues with complex long running reports. Experience working with Motio products a plus devise or modify procedures to solve complex problems considering Cognos administration and/or cube and report generation Perform backup, upgrades, set up security roles and users, and troubleshoot by understanding the various log messages Implement and maintain Cognos security Manage Cognos Analytics reporting, while utilizing best practices and innovative ideas to build, maintain, distribute and educate users on the reporting & query functionality of Cognos Analytics Apply expertise to implementation of BI application to support global reporting Tableau & Alteryx: (Good to have) Install and upgrades, administration and technical support for the Tableau Enterprise wide implementation& Alteryx Enterprise Server 2019.x Experience developing in and administering Tableau Server 2019.x or later, Tableau Desktop and Alteryx Designer and administering Alteryx Server Full Knowledge of SSL and Different Authentications methods Working knowledge of Cloud SaaS and PaaS applications
Posted Date not available
8.0 - 10.0 years
10 - 12 Lacs
karnataka
Remote
Role Overview- Design and development of ETL and BI applications in DataStage- Design/develop testing processes to ensure end to end performance, data integrity and usability.- Carry out performance testing, integration and system testing- Good SQL Knowledge is mandatory - Basic Unix knowledge is required- Should be able to communicate with client and work on technical requirement POSITION GENERAL DUTIES AND TASKS : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a DataStage - Developer to join our team in Bangalore. (Currently Remote) Role Overview - Design and development of ETL and BI applications in DataStage - Design/develop testing processes to ensure end to end performance, data integrity and usability. - Carry out performance testing, integration and system testing - Good SQL Knowledge is mandatory - Basic Unix knowledge is required - Should be able to communicate with client and work on technical requirement.
Posted Date not available
6.0 - 10.0 years
5 - 9 Lacs
bengaluru
Work from Office
We are seeking a skilled and experienced Cognos and Informatica Administrator to join our team. You will be responsible for the installation, configuration, maintenance, and support of Cognos and Informatica software in our organization. Your role will involve collaborating with cross-functional teams, solve system issues, and ensuring the smooth functioning of the Cognos and Informatica environments. Role Scope Deliverables: Responsibilities: Install, configure, and upgrade Cognos and Informatica application components, including servers, clients, and related tools. Monitor and maintain the performance, availability, and security of Cognos and Informatica environments. Collaborate with developers, business analysts, and other stakeholders to understand requirements and provide technical guidance. Troubleshoot and resolve issues related to Cognos and Informatica applications, databases, servers, and integrations. Perform system backups, disaster recovery planning, and implementation. Implement and enforce best practices for Cognos and Informatica administration, security, and performance tuning. Manage user access, roles, and permissions within Cognos and Informatica environments. Coordinate with vendors for product support, patches, upgrades, and license management. Stay up to date with the latest trends and advancements in Cognos and Informatica technologies. Document technical processes, procedures, and configurations. Nice-to-Have Skills: Development Skills: Familiarity with Cognos Report Studio, Framework Manager, Informatica PowerCenter, and other development tools to assist in troubleshooting and providing guidance to developers and users. Databricks Experience: Practiced in designing and building dashboards in Power BI or Power BI Administration experience Microsoft SQL Server Analysis Services (SSAS) Experience: Install, configure, and maintain Microsoft SQL Server Analysis Services (SSAS) environments. Proven knowledge as a Microsoft SQL Server Analysis Services (SSAS) Administrator Databricks Experience: Knowledge with Databricks, and a strong understanding of its architecture, capabilities, and best practices. Key Skills: Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Cognos and Informatica Administrator or similar role. Solid understanding of Cognos and Informatica installation, configuration, and administration. Familiarity with relational databases, SQL, and data warehousing concepts. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a team environment. Strong communication and interpersonal skills. Attention to detail and ability to prioritize tasks effectively.
Posted Date not available
6.0 - 11.0 years
3 - 7 Lacs
karnataka
Hybrid
PF Detection is mandatory : Looking for a candidate with over 6 years of hands-on involvement in Snowflake. The primary expertise required is in Snowflake, must be capable of creating complex SQL queries for manipulating data. The candidate should excel in implementing complex scenarios within Snowflake. The candidate should possess a strong foundation in Informatica PowerCenter, showcasing their proficiency in executing ETL processes. Strong hands-on experience in SQL and RDBMS Strong hands-on experience in Unix Shell Scripting Knowledge in Data warehousing and cloud data warehousing Should have good communication skills
Posted Date not available
4.0 - 6.0 years
2 - 5 Lacs
chennai
Remote
This is a remote position. Snowflake knowledge (Must have) SQL Knowledge (Must have) SAP knowledge (Must have) SAP functional knowledge (Must have) Datawarehouse concepts and DW design best practices (Must have) Informatica IDMC (Good to have)
Posted Date not available
5.0 - 8.0 years
8 - 12 Lacs
kolkata, hyderabad
Hybrid
Role & responsibilities Informatica Power center Preferred candidate profile Driving excellent delivery and also growth for client
Posted Date not available
7.0 - 9.0 years
4 - 8 Lacs
chennai
Work from Office
Informatica Data Quality (IDQ) Developer experience mandatory (version 9.6.1 or above, at least 2-5 years) Experience in developing IDQ projects using both IDQ Developer and IDQ Analyst interface Has good understanding about Data Warehousing concepts Experience with RDBMS like SQL Server, Oracle (SQL scripting, Stored Procedures), Unix scripting Proficient in understanding business requirements and producing technical requirements specifications Hands-on experience in Data Profiling, Scorecards and Data Standardization
Posted Date not available
10.0 - 12.0 years
8 - 11 Lacs
chennai, bengaluru
Work from Office
Develop PowerBI report in azure environment. Write/Manage basic SQL/PLSQL scripts for the report. Maintain and optimize the PowerBI gateway. PowerBI expert to propose improvements, best practices on the overall Azure PowerBI. (environment/setup, new/existing reports, best practices, support, monitoring etc.).
Posted Date not available
6.0 - 10.0 years
1 - 5 Lacs
hyderabad, pune, bengaluru
Work from Office
Informatica TDM : 1. Data Discovery, Data Subset and Data Masking 2. Data generation 3. Complex masking and genration rule creation 4. Performance tunning for Inoformatica Mapping 5. Debugging with Informatica power center 6. Data Migration Skills and Knowledge 1. Informatica TDM development experiance in Data masking, discovery, Data subsetting and Data Generation is must 2. Should have experiance in working with flat file, MS SQL, Oracle and Snowflake 3. Debugging using Inofmratica Power center 4. Experiance in Tableau will be added advantage 5. Should have basic knowledge about IICS" 6. Must have and Good to have skills Informatica TDM, SQL, Informatica Powercenter, GDPR.
Posted Date not available
10.0 - 12.0 years
4 - 7 Lacs
mumbai, pune, chennai
Work from Office
Locations: Mumbai, Pune, Chennai, Bangalore **Remote opportunity is also available Experience in SAP Technical Development with a focus onSAP MDK, Fiori, and ABAP Experience in SAP Asset Manager, Maintaining and developingMobile Apps in S4 HANA SAP BTP, Mobile Services, and SAP Mobile Platform (SMP) Native mobile app development for iOS and Android Java, JavaScript, HTML5, and CSS SAP BTP, Mobile Services, and SAP Mobile Platform (SMP) Desirable Technical Skill: Having experience in provision custom app access to mobile devices and providing support. Hands-on experience developing in-sync and offline functionalities for mobile apps. Experience in customizing / enhancing standard mobile apps. Good understanding of ODATA and ability to consume complex deep entities and change sets in the front end. Good understanding and experience in APIs and how to effectively use them on the front end. Having hands-on experience in developing intuitive mobile apps
Posted Date not available
4.0 - 6.0 years
2 - 5 Lacs
chennai
Hybrid
Must Have: Strong work Experience as a Denodo Administrator Experience in T-SQL programming languages. Experience working in Denodo v 6 and Denodo v 8. Strong knowledge on ITIL Process. Excellent Analytical, Debugging, Communication & Reporting Skills. Good to Have: Knowledge on Clustering & Load Balancing, platform upgrade. Experience in Control-M, Service Now, Azure DevOps. Domain: Banking. Roles & Responsibility: Role: Denodo Administrator Responsible for Monitoring, Cache & DB Refresh, DB connection changes, Access provisioning, Proactive Prevention of Disk, Space Issues. Responsible for Automation of Memory & SQL Alerts Excellent communication skill and should work directly with customer. Need to work on Shift to Provide Support
Posted Date not available
6.0 - 10.0 years
2 - 5 Lacs
chennai
Hybrid
Create test case documents/plan for testing the Data pipelines. Check the mapping for the fields that support data staging and in data marts & data type constraints of the fields present in snowflake Verify non-null fields are populated. Verify Business requirements and confirm if the correct logic Is implemented in the transformation layer of ETL process. Verify stored procedure calculations and data mappings. Verify data transformations are correct based on the business rules. Verify successful execution of data loading workflows
Posted Date not available
5.0 - 8.0 years
2 - 5 Lacs
bengaluru
Work from Office
Reltio - Mandatory skill Good domain knowledge on Life Science & Pharma/Healthcare sector Strong understanding of master data management concepts. Subject matter expert to implement robust and successful deployment of an MDM platform (Reltio/Informatica MDM) Experience on MDM solutions integration with CRM & ERP systems. Good knowledge of various aspects of - like data ingestion/inbound configurations, data modelling, match rules, cleanse rules, survivorship rules, metadata analysis, outbound configurations. To be able to understand the clients customer life cycle, touchpoints where customer data is captured and business processes to collect, analyze and consume this data for various purposes such as marketing, sales, customer service etc. Good understanding of Data Stewardship and Governance process - Manual Merge, Hierarchy Management, Workflow Management, Unmerge, Curation, Survivorship, etc. Define requirements for data quality rules, data matching and merging rules, survivorship criteria, and data stewardship workflows. Committed to continue understanding of new technologies and their strategic advantages. Able to review & develop independently, lead code reviews and ensure quality throughout the life of MDM project. Familiarity working with below will be a good to have. o Java & Python o SQL/Snowflake
Posted Date not available
8.0 - 13.0 years
15 - 30 Lacs
pune, bengaluru, mumbai (all areas)
Work from Office
This is a strong technology and support service delivery operations to Process definition, setup, configuration, support for Informatica Power Centre and IDMC Application Integration components end to end administration activities. Required Skills/Experience Candidate should have minimum 8 + years of experience in Informatica in handling end to end PowerCenter and IDMC administration activities. • Ensure that Informatica suite is up to-date with upgrades when appropriate apply • Experience in Installation and Configuration of IDMC Application Integration Components and process objects in Cloud in Linux/Unix environment. • Responsible for monitoring performance and up time of the Informatica ETL jobs Using Informatica Cloud and Power Centre • Experience in Informatica cloud administrator activities like Code migration, User Management and Connection Management to setup of the interfacing systems such as Oracle, MS SQL, DB2, ODBC, Google Big Queries, PostgreSQL etc. • SQL query skills and understanding of Repository Objects. • Experience working on cloud environments including Google Cloud Platform. Should have experience on Linux/Unix/Oracle environment • Ability to delegate where appropriate and must be a strong team player • He/she must be responsive, flexible, and able to work well in a collaborative environment Should have good knowledge on ITIL process Required soft skills: Having a passion for IT. Analytical and problem-solving way of thinking and being technically creatively. Being communicative with colleagues and customers and being stress resistant
Posted Date not available
5.0 - 8.0 years
2 - 5 Lacs
bengaluru
Work from Office
Contract duration : 6 month Snowflake knowledge (Must have) Autonomous person SQL Knowledge (Must have) Data modeling (Must have) Datawarehouse concepts and DW design best practices (Must have) SAP knowledge (Good to have) SAP functional knowledge (Good to have) Informatica IDMC (Good to have) Good Communication skills, Team player, self-motivated and work ethics Flexibility in working hours: 12pm Central time (overlap with US team ) Confidence, proactiveness and demonstrate alternatives to mitigate tools/expertise gaps (fast learner).
Posted Date not available
4.0 - 7.0 years
14 - 17 Lacs
bengaluru
Work from Office
Design complex relational databases SQL Server Oracle PostgreSQL MySQL Write SQL queries stored procedures functions views triggers Develop ETL pipelines using SSIS Azure Data Factory Informatica PowerCenter data validation troubleshooting Required Candidate profile 4+ yrs exp Database Developer SQL RDBMS SQL Server PostgreSQL Oracle MySQL Azure Data Factory Informatica PowerCenter Snowflake star schema Git CI/CD Azure SQL AWS RDS Google Cloud SQL MongoDB
Posted Date not available
15.0 - 20.0 years
5 - 9 Lacs
pune
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Snowflake Data Warehouse Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, manage project timelines, and contribute to the overall success of application development initiatives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Snowflake Data Warehouse.-Good to have AWS , python and data vault skills- Strong understanding of data modeling and ETL processes.- Experience with SQL and data querying techniques.- Familiarity with cloud computing concepts and services.- Ability to troubleshoot and optimize data warehouse performance. Additional Information:- The candidate should have minimum 5 years of experience in Snowflake Data Warehouse.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education
Posted Date not available
7.0 - 12.0 years
10 - 14 Lacs
chennai
Work from Office
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Netezza Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills: Proficiency in IBM Netezza Strong understanding of database management systems Experience in data modeling and optimization Knowledge of ETL processes Hands-on experience in SQL scripting Additional Information: The candidate should have a minimum of 7.5 years of experience in IBM Netezza This position is based at our Chennai office A 15 years full-time education is required Qualification 15 years full time education
Posted Date not available
2.0 - 5.0 years
6 - 10 Lacs
pune
Work from Office
As Data Engineer at IBM you will harness the power of data to unveil captivating stories and intricate patterns. You'll contribute to data gathering, storage, and both batch and real-time processing. Collaborating closely with diverse teams, you'll play an important role in deciding the most suitable data management systems and identifying the crucial data required for insightful analysis. As a Data Engineer, you'll tackle obstacles related to database integration and untangle complex, unstructured data sets. In this role, your responsibilities may include: Implementing and validating predictive models as well as creating and maintain statistical models with a focus on big data, incorporating a variety of statistical and machine learning techniques Designing and implementing various enterprise seach applications such as Elasticsearch and Splunk for client requirements Work in an Agile, collaborative environment, partnering with other scientists, engineers, consultants and database administrators of all backgrounds and disciplines to bring analytical rigor and statistical methods to the challenges of predicting behaviors. Build teams or writing programs to cleanse and integrate data in an efficient and reusable manner, developing predictive or prescriptive models, and evaluating modeling results Your primary responsibilities include: Develop & maintain data pipelines for batch & stream processing using informatica power centre or cloud ETL/ELT tools. Liaise with business team and technical leads, gather requirements, identify data sources, identify data quality issues, design target data structures, develop pipelines and data processing routines, perform unit testing and support UAT. Work with data scientist and business analytics team to assist in data ingestion and data-related technical issues. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Expertise in Data warehousing/ information Management/ Data Integration/Business Intelligence using ETL tool Informatica PowerCenter Knowledge of Cloud, Power BI, Data migration on cloud skills. Experience in Unix shell scripting and python Experience with relational SQL, Big Data etc Preferred technical and professional experience Knowledge of MS-Azure Cloud Experience in Informatica PowerCenter Experience in Unix shell scripting and python
Posted Date not available
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Job Title: Snowflake Developer Primary Skill: Snowflake, Python/Pyspark, Azure Secondary Skill: SQL Candidate should possess strong experience in Snowflake Architecture & Development Proficiency in Python/Pyspark Programming for data processing Understanding of SQL for writing & optimizing complex queries is an added advantage Should have experience in Azure Services Strong communication and collaboration skills Mandatory Skills: Azure Cloud Data Platform Engineering. Experience: 3-5 Years.
Posted Date not available
1.0 - 4.0 years
3 - 7 Lacs
mumbai
Work from Office
Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Mandatory Skills: Informatica Powercenter.
Posted Date not available
5.0 - 8.0 years
2 - 6 Lacs
indore, pune, bengaluru
Work from Office
Locations: Pune, Bangalore, Indore Work mode: Work from Office Informatica data quality - idq Azure databricks Azure data lake Azure Data Factory Api integration
Posted Date not available
5.0 - 8.0 years
3 - 7 Lacs
bengaluru
Work from Office
Contract duration : 6 month Experience : 5 + years Location : WFH ( should have good internet connection ) INFORMATICA -ETL role: Informatica IDMC (Must have) SQL knowledge (Must have) Datawarehouse concepts and ETL design best practices (Must have) Data modeling (Must have) Snowflake knowledge (Good to have) SAP knowledge (Good to have) SAP functional knowledge (Good to have) Good Communication skills, Team player, self-motivated and work ethics Flexibility in working hours: 12pm Central time (overlap with US team ) Confidence, proactiveness and demonstrate alternatives to mitigate tools/expertise gaps (fast learner).
Posted Date not available
3.0 - 5.0 years
4 - 8 Lacs
chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Informatica Admin. Experience: 3-5 Years.
Posted Date not available
5.0 - 8.0 years
3 - 7 Lacs
hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Snowflake. Experience: 5-8 Years.
Posted Date not available
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