Informatica BDM Developer

Job Profile:

• We are seeking an experienced Informatica BDM Developer to join our data engineering team.

• The ideal candidate will act as a primary point of contact for technical support, troubleshoot complex issues across big data platforms, and deliver solutions efficiently.

• This role requires hands-on expertise in Informatica BDM, Cloudera, Spark, and Python, along with a solid understanding of ITIL processes.

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or ITIL tools.
• Diagnose and resolve medium-complexity technical issues in Informatica BDM, Cloudera, Spark, Python, and related data engineering technologies.
• Perform remote troubleshooting using diagnostic techniques and detailed questioning.
• Determine the best solution based on the issue and customer-provided details, ensuring high customer satisfaction.
• Escalate unresolved issues to higher support tiers when necessary.
• Walk customers through problem-solving processes and provide step-by-step technical help.
• Document all support activities including issues, resolutions, and actions taken in logs.
• Support BAU (Business As Usual), DPO, and DPS services with accurate and timely responses.
• Carry out incident management tasks including configuration, basic-to-medium tuning, and operational support in low-risk environments.
• Create and maintain operational documentation and incident/change records.
• Mentor junior team members and assist in knowledge transfer.
• Collaborate with infrastructure teams to coordinate maintenance activities and ensure system stability.
• Apply ITIL v3 methodologies for effective incident, problem, and change management.

Candidates Profile

• BE/B Tech, BCA/MCA with 5+ years experience with Informatica BDM and PowerCenter .
• Ready for 6 months contract role in Chennai in Hybrid mode
• Can join within 15 days
• Proficient in Cloudera (Hadoop), Spark , and Python .
• Understanding of ETL processes , data pipelines , and big data architectures .
• Familiarity with incident management and ITIL-based support workflows.
• Excellent problem-solving skills with a proactive mindset.
• Strong verbal and written communication skills.
• Ability to handle pressure and resolve customer issues effectively.