NR - Virtual Relationship Managers for contact centre. Role Details VRM is an initiative to managing unmapped portfolio of 75000 + relationships across 1200+ branches of IndusInd Bank. Each VRM will manage approx. 2000 - 2500 customers and will drive CASA balances, on board client on NBD platforms, facilitate transactions, cross-sell various products to existing customers, generate references for new to bank customers and increase wallet share from existing customers. Overall Job Description NR VRMs roles and responsibility include: Develop new and expand existing HNI customer relationships for CASA and assets Building effective relationship with clients to retain and developing sustainable relationship Identify client financial and other banking needs and cross sell the required products to ensure stickiness with bank Work closely with other departments to ensure that customer instructions are executed in timely and correct manner Improving customer experience by collating customer feedback identifying areas to improve such as operational, administrative processes and competitiveness of products and services Maintaining an awareness of relevant products and services available from group sources and elsewhere in order to provide the best solutions for clients Maintain complete relationship record for assigned client accounts The above guidelines are intended to describe the general nature and level of work expected. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. Education and Work Experience Requirements: EDUCATION Graduate or PG, preferably in Finance / Marketing. WORK EXPERIENCE 2-3 years of experience in client servicing, portfolio management & relationship management. Other specific requirements Must be a people person and good in relationship management Must be able to meet strict deadlines and handle multiple stakeholders. Knowledge about retail banking, credit cards Desired Behavioural / Functional Traits Excellent communication and listening skill Confidence and presentation skill Understanding and interest in financial/ banking products and markets Ability to explain complex information clearly and simply Good sales and negotiation skill Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Social Media Desk - Contact Center Reporting: Reporting to Team Leader Duties and Responsibilities Provide support to relevant posts on the Customer Forums, Facebook, Twitter, and Playstore. The Social Media Agent will act as the Primary Contact for the customer. Handling Social media escalation in a timely & efficient manner to ensure customer satisfaction Handle customer Query, Request or complaints with efficient product/process knowledge, presentation & communication skills. Root Cause Analysis (wherever applicable) to be done. Share findings of the investigation with the respective authorities/relevant departments Liaising and coordinating with other departments and branches for resolution Follow-up/escalate cases where resolution pending beyond TAT. Ability to recognize when an issue is emerging and when to escalate. Maintain and adhere to Compliance guidelines and adherence Providing end to end resolution to customer escalations Should be a team player and flexible with work 27 *7 shift, including weekends & Bank Holiday, Night shift (applicable for Male Candidates) Ownership qualities - Respond to and Resolve easily complex product-related or technical issues. (Takes ownership of customers problems and issues) Awareness of Nuances in Different Social Platforms Ability to communicate with the customers through Direct messages, Tweets or on call if required. Agent must have strong soft skills and able to take initiative. Proactive. Positive attitude. Identifies and resolves customer issues using easily understood written communication. - Ability to handle unhappy customers as well as the ability to handle bad reviews/tweets, CEO escalations, Linkedin escalations when communicating it to them. Self-learner - keeping skills and knowledge up to date (Social Media trends), Internet-savvy and should have Passion for Social Media, and helping others through knowledge sharing Skills and Specifications Candidates must express interest in joining the Social Media Support Team, Experience in social media channels /supporting customers. Experience in Call, Chat, Email customer engagement at Contact Centre preferred. Good knowledge about consumer products such as savings accounts, current accounts, loans, KYC, Cards, ScanPay, and UPI. Excellent communicator- excellent oral, written and interpersonal communication skills. Ability to analyse the things by exceptional listening and analytical skills. Should have the multi-tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards. Should necessarily have strong knowledge of customer care processes and techniques and the related sector as well. Demonstrated ability to work well in a team environment, Self-motivated and should be dedicated to provide exceptional service to the bank. Good negotiation skills with customer-oriented attitude. Experience: Good command of English (Spoken/Written). Atleast 2 -3 years of experience in Voice/ Non-Voice process, preferably in banking/ financial Industry. Qualification: Graduate in any stream Salary: Minimum: 3 Lakhs per Annum Maximum: 5 Lakhs per Annum Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

*8Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Hiring for Deputy Branch Manager in Retail Branch Banking Detailed Responsibilities : Day to Day Operations: To ensure that each activity is being performed by the executives as per Uniform Flow Charts Check/Authorized transactions above the passing powers of the Executive Cash and Executive Operations Two level checking of all transactions to ensure Internal Control in every transaction. Clearing settlement and reconciliation of accounts with RBI/ Local banks. Reconciliation of Inter office accounts To ensure timely recovery and remittance of TDS Check Intra-day overdrawing with the help of system Verification of all control returns and their timely submission to CO Settlement of Death claims Compliance: Comply with guidelines related to ISO certification. Compliance /rectification of irregularities pointed out in Concurrent Audit, Internal Inspection and RBI Inspection under Section 35 of Banking Regulation Act, Under Section 12 of FEMA and Statutory Audit reports. To ensure timely and correct submission of Statutory Returns and prompt rectification of irregularities pointed out in various Inspection/Audit reports

Role : Branch Manager (Branch Banking) Relevant Experience : Min 2 Years experience as Branch Manager Team management and leadership abilities Strong analytical and presentation skills Excellent communication skills Target- and deadline-driven mindset Expertise in third-party management and project management Comprehensive knowledge of consumer banking products (CASA, FD, Insurance, Investments) Familiarity with branch operations and processes Service-oriented approach Key Roles & Responsibilities: Manage Branch P&L, including revenue generation and cost management Drive sales for CASA and Third-Party Wealth Products Oversee branch banking and serve the HNI segment Ensure customer service delivery and operations excellence Handle sales, service, transaction, brand, audit, and compliance management

Dear Job Aspirants, Greetings from IndusInd Bank !!! We are looking for candidates who are interested in Outbound Sales (Field sales). Fresher - Business Development Executive Experienced - Business Development Manager Walk-In date: 20th June 2025 - Hubli. Walk-in Interview Location Hubli : IndusInd Bank, RRs Mahalaxmi Mansion, Desai Cross, Pinto Road, Hubli - 580020. Key Responsibilities : 1. To acquire New to Bank Customers and pursue new business relationships. 2. To reach out to High Net - worth individuals 3. To increase the customer base by developing business relationships with existing customers. 4. Acquire new business by selling Banking products like CASA, Debit/Credit cards, Insurance & Asset products. 5. Finding new customers from open market by travelling within the local area/branch allotted. Work Experience : Freshers Interested in sales are invited Experience in banking products Candidates from other industries having flair for open market sales are welcome. Age Criteria : Up to 29 years Job Location : Hubli. Career Path : Well defined career path with an opportunity to have fast career progression in the Bank. Perks and Benefits Local Conveyance + Mobile allowances and Incentives upon meeting the Target Role : Sales/Business Development Manager Functional Area: Field Sales, Retail, Business Development Please send your CV to nidhi.hegde@indusind.com

IndusInd Bank Walk-in Interview for Teller/Cashier. Walk-in Date : 20th June 2025. Walk-in Location : IndusInd Bank, RRs Mahalaxmi Mansion, Desai Cross, Pinto Road, Hubli - 580020 Work Locations : Hubli Teller/Cashier Job Description - Role & responsibilities Manages daily customer transaction and services. Cash Handling, accept deposits and process withdrawals. Complaint with bank regulatory requirement Resolve customer isssues and provide regular assistant Preferred candidate profile Candidate with minimum 6 months of experience into cash handling / accountant / cashier with any bank/ NBFC/ Financial institutions. Interested Candidates share Cv's @ nidhi.hegde@indusind.com.

Walk in Location : Indusind Bank, RRs Mahalaxmi Mansion, Desai Cross, Pinto Road, Hubli - 580020 Interview Date : Wednesday 20th June 2025 Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 30 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can share their profile to nidhi.hegde@indusind.com

Dear Job Aspirants, Greeting from IndusInd Bank HR Team !!! We at Indusind Bank are excited to share that we are hiring for the role of Relationship Manager - Branch Banking across Aurangabad. In case you are looking for a change and the below job profile matches your skill set, you are requested to walk- In for a Face to Face discussion and fitment in details. Interview results be declared the same day or in the two working days from the date/day of Interview at the max. Role Details :- Relationship Manager - Branch Banking is responsible for managing existing customer portfolio of the branch mapped to. He/ She will be responsible for growing the book size by acquiring new customers and working towards converting the NTB/ Prospect customer base for the bank without compromising on service needs of the existing customers. The incumbent should be excellent with relationship management, sales pitch, understand the customer requirement and after sales service needs for maintaining long term relationship with the bank. Overall Job Description:- To acquire new clients through leads and family accounts grouping To grow the liability base (CASA FD) of the bank by deepening relationships of premium mapped customer base To sell asset, wealth & other products (bank and third party) with a view to enhance revenue per client To service clients covering all their banking needs including bank/3rd party products To increase the bank and third party product holding of the mapped client To meet / call mapped clients for client servicing needs and new products cross sell To actively participate in driving campaigns conducted across liability and other products To conform to processes of the bank and have a high focus on compliance Education requirement:- Graduate / Post Graduate, preferred exposure to financial subject WORK EXPERIENCE:- Essential requirement: 3-7 years of relevant work experience in the banking industry Preferred requirement: 2-3 years of relevant experience as Relationship Manager/Portfolio Management, Serving existing customer base and managing existing book size of the branch Desired Behavioral / Functional Traits:- Knowledge of Banking products and processes. Strong Relationship Management skills. (Candidates with existing set of customers are preferred) Candidate must be self-motivated and must be able to pitch products to the clients. Effective communication & interpersonal skills. Multi-tasking with crisis management capabilities. Ability to adapt to change in a fast growing franchise Venue Details : Contact Person : Yogesh Awale Time : 10.30 am to 4.30 pm Date : 21st Jun 2025 Location : Aurangabad IndusInd Bank Limited, Ground Floor, Sai Square, Osmanpura Circle, Station Road, Aurangabad- 431 001. Since we have multiple openings across Nagpur, you can come along/ refer this opportunity to your friends/colleagues who are suitable for the role and might be looking for a job. Please note since this is a sales profile, candidates with relevant experience and interest would only be entertained. Regards, Team HR IndusInd Bank

Dear Job Aspirants, Greeting from IndusInd Bank HR Team !!! Objectives of this role : 1. Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manager. 2. Build awareness of new products and services and identify customer needs to capitalize on the business referral opportunities. 3. Meet and exceed bank services standards greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols. 4. Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt and supporting management as needed. Responsibilities: 1. Handle transactions for customers, including check cashing, deposits, withdrawal's, transfer's, loan payments, cashier, checks, and opening and closing of accounts. 2. Identify customer needs, provide information on new products and services and direct customers to branch representatives as needed. 3. Track, record, report and store transactional information and special requests. 4. Provide a high level of customer services. Required skills and qualifications: 1. Any graduate with prior cash handling experience. 2.Excellent communication , customer - service, and time- management skills. 3. Strong dedication to accuracy and efficiency 4. Aged below 30 5. Must to have banking experience with customer service and operation knowledge Please note both the profiles require you to be flexible with Sales and Operations and relevant candidates will be considered. Hence individuals looking for exclusively operations role may not attend the interview. Venue Details : Contact Person : Yogesh Awale Time : 10.30 am to 4.30 pm Date : 21st Jun' 2025 Location : Aurangabad IndusInd Bank Limited, Ground Floor, Sai Square, Osmanpura Circle, Station Road, Aurangabad- 431 001. Since we have multiple openings across Pune, you can come along/ refer this opportunity to your friends/colleagues who are suitable for the role and might be looking for a job. Regards, Team HR IndusInd Bank

Job Title : Deputy Branch Manager Reports To : Branch Head/ Market Head / Zonal Wealth Head Locations : Aurangabad Job Purpose : As a Deputy Branch Manager the incumbent is the custodian of Compliance and providing a seamless servicing experience for the staff working in the branch. Role & responsibilities 1. Delivering superior client experience in the lobby by rendering exemplary levels of customer service there by making banking simple and hassle free for the customer Achieve set service delivery standards for the lobby evaluated through Customer satisfaction survey metrics Meeting benchmark Mystery Shopping scores & branch Service score given by the PAQ service managers Display of brochures/ RBI circulars as per requirement Educating clients on NBD channels/new products & services 2. Ensuring high responsiveness to customers problems. Act in their best interest by providing timely and qualitative resolution to their issues Ensuring all complaints are resolved up to customer satisfaction within 3 days of lodgment by the CSE team Welcome calling to be completed within 3 days TAT for the CSE team Equal assignment of the WC interactions across all CSE Cross-sell % to be at least at 30% on welcome calling by the CSE team 3. Ensuring high level of knowledge of processes and procedures is maintained for efficient and accurate handling of customer transactions. 4. Anticipating customer needs and offering tailored solutions thereby helping him stay ahead Acquisition of new CASA & FD accounts 5. Operations and Productivity Cash, ATM, Remittances & Deposits Clearing Account Opening & Closure Internal Controls Preferred candidate profile : Any Graduate 4 - 8 years in Banking operations Good Business Acumen Bent towards process and compliance Ability to influence multiple stakeholders Ability to manage a Team Excellent communication skills.