(IND) SENIOR MANAGER, TECHNOLOGY SUPPORT

The position at Walmart Commerce Technologies (WCT) involves supporting customers and businesses using WCT products. The team at WCT aims to transform Walmart technologies into white-label solutions for other retailers and sellers, with a focus on launching innovative products like Store Assist. As a member of the Support Team for WCT, you will play a crucial role in assisting customers and businesses in utilizing WCT products effectively. The ideal candidate for the role of a Senior Manager for Customer Support will be an innovator with strong communication skills and a passion for leading teams. You will be responsible for leading a support team that addresses customer-reported issues and incidents, recruiting and mentoring engineering teams, managing team objectives and priorities, and providing technical leadership and career development opportunities for team members. Additionally, you will collaborate closely with the Customer Success Manager to ensure customer challenges are resolved effectively. To be successful in this role, the candidate should have a minimum of 12+ years of experience in computer science or engineering, or a Master of Science degree in computer science or engineering with 8+ years of experience in the field. Experience in customer-facing L1/L2 support for B2B SaaS products and the ability to operate during working hours optimized for UK/European customers will be beneficial. At Walmart Global Tech, you will have the opportunity to work in an innovative environment where your contributions can impact millions of people. The organization values diversity, inclusivity, and innovation, and offers a flexible, hybrid work model that combines in-office and virtual presence. In addition to a competitive compensation package, employees can enjoy various benefits including incentive awards, maternity and parental leave, health benefits, and more. Walmart, Inc. is committed to being an Equal Opportunity Employer that values diversity and inclusion. The organization believes in understanding, respecting, and valuing the unique identities, experiences, and opinions of all individuals. By fostering an inclusive environment, Walmart aims to help associates, customers, and communities live better lives.,