3 - 10 years
5 - 7 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
Major Incident Management
Responsible for managing incidents impacting the global business or its clients.
Deciding the severity of the incident based on the duration of outage and business impact.
Ensuring timely and accurate incident reporting.
To limit business impact by providing quick resolutions.
Sending timely communication to stakeholders and senior management to notify of an on-going high severity incident.
Ensuring quality data capture within Service Now, including client impact.
Creating MIM tickets for issue caused due to operational errors.
To take timely updates in case of any new implementations in applications
Tata Consultancy Services Limited
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